Deposit Quality Assurance Specialist

Company: Crescent Bank
Location: Metairie
Posted on: May 8, 2024

Job Description:

About the Position:Responsible for reviewing new accounts, account changes and corresponding documentation, to ensures all accounts and customer relationships are in line with policy, bank procedures and regulatory requirements. To perform a variety of tasks to support deposit operations and branch functions.Duties and Responsibilities: Analyzes reports such as, Qualifile, stop payments, RCC holds, Debit Cardorders, telephone transfers, maintenance and data entry performed oncustomer profile records and accounts for performance accuracy. Reviews new account packets for CIP policy adherence and exception trackingMaintains and updates exception tracking spreadsheet Reviews account documentation for accuracy and proper FCM indexing. Coordinates with Bankers to obtain missing required Profile/account data andrequired documentation to ensure all corrections are completed within toleranceof bank protocols. Responsible for monitoring changes to existing accounts Provides assistance on questions related to account openings and maintenance Able to support training initiatives and banker positions if necessary Monitors delinquent Safe Boxes and overdraft accounts and confirms letters aregenerated. Able to provides training for new platform personnel. Assist OAO and OLB customers via all channels. Provide documentation request timely in to management, auditors & examiners. Manage and respond to E-mail and telephone messages timely Ensure compliance with BSA regulations (securing customer information, properhandling of shred bins, keeping desktops and work area clear of customer PII) Assist with other department back-up duties as assigned by manager.About Crescent Bank:Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take OwnershipWe are proud to offer the following key benefits: Workplace flexibility for eligible positions All the insurance programs youd expect- health, dental, vision, life, disability, + more Multiple types of paid time off Retirement program with company contribution Paid parental Leave Tuition Reimbursement Payroll on Demand- access your pay when you need it most.Additional Information: 3 5 years of Back Office Operations 3 5 years with Deposit Account services and processes 2 3 years of retail branch / customer facing experience 1 2 years of Call Center Experience Expert understanding of banking technology, and third-party software solutions Expert understanding of banking products, financial services, and regulations Proficient experience with Excel, Word, Outlook, Teams, and Adobe Excellent initiative and organizational skills Excellent written, verbal and phone etiquette communications skillsEqual Opportunity Employer/Veterans/Disabledby Jobble

Keywords: Crescent Bank, New Orleans , Deposit Quality Assurance Specialist, Other , Metairie, Louisiana