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Senior Professional Service Delivery Coordinator

Company: Louisiana Economic Development
Location: New Orleans
Posted on: March 28, 2020

Job Description:

DXC Technology seeks a Senior Professional Service Delivery Coordinator. Qualifications Bachelorrsquos Degree in Information Technology, ComputerSoftwareElectrical Engineering, Business, Finance or a related field Minimum 3 years project leadership or management experience Project management certification desirable ndash PMP, 6 Sigma, Scrum Advanced Microsoft Excel experience (will be performing complex data quality reviews, VLOOKUP, creating pivot tables, data filtering, etc.) Advanced Microsoft Visio experience (will be creating process flows as required throughout the project) Advanced Microsoft Project experience (will be creating and managing projects as required throughout the role) Understanding of software asset management processes, tools, and technologies. Software asset management or software licensing experience is desirable. Exceptional project management, leadership, planning, and organizational skill, including the ability to multiple projects simultaneously Self-motivated, enthusiastic, interpersonal, and team building skills with an ability to work with diverse stakeholders Strong quantitative and analytical skills including the ability to accumulate, organize, and assimilate large amounts of information Possess the ability to approach issues flexibly and respectively, drive what matters, demonstrate integrity and know when to seek expertise and experience of your peers and management. Self-starter, proven ability to deliver high-quality work, demonstrate a customer-focused mindset Fast learner (training will be provided) Innovative thinker with strong problem-solving skills Excellent attention to detail and ability to manage own time and meet deadlines Ability to communicate effectively, both written and verbal, with technical and non-technical multi-functional teams Exceptional customer service skills Strong interpersonal and team-building skills ImplementationExecution You are highly effective at organizing and managing multiple priorities andor projects by using appropriate methodologies and tools. Innovate You introduce new ideas and processes which improve performance and productivity. Problem Solving You are a problem solver with the ability to encourage others in collaborative problem solving. Preferred experience with Flexerarsquos FlexNet Job Description This is a project implementation leadership role where the candidate will work with internal DXC deployment teams, account teams, and clients directly to drive the implementation of DXCrsquos Software Asset Management (SAM) solution and services that our client has purchased. Candidate will act as a liaison with the account programproject manager and other deployment teams to keep the implementation on track and on time ensuring the completion of SAM deliverables and milestones. Must be able to work with multiple global teams at a time. Must be knowledgeable in the functions of Flexera FNMS. The successful candidate will work on a range of SAM Services and lead implementation activities in a customer-facing consultative role Responsibilities Bachelorrsquos Degree in Information Technology, ComputerSoftwareElectrical Engineering, Business, Finance or a related field Be the single point of accountable responsibility to lead and deliver the implementation of our SAM Solution and Services for the client you are assigned Lead and direct other project resources to meet deliverables and timelines. Be a point of escalation and issue resolution to ensure implementation progress to plan Be accountable Update the SLMS SOW to align with the contract and cost models for each account. Update the ITP document to reflect the services that were sold and need to be put into place. Lead workshops to help gather important information for deployment teams and to help the client to better understand the services they will be getting. . Organization and collection of License purchase orders Serve as primary point of contact for software software licensing and software maintenance Update Flexera SAM system with procurement and licensing evidence Involvement in the process of software acquisition, compliance, maintenance renewals, life cycle planning and costing Track license and maintenance agreement renewals and procurement Design, develop and generate reports that pull data showing license entitlements, installations, usage, renewal, procurement status, and data gaps Identify issues in presenting and reporting of data within the SAM tool in relation to performance, capacity, interoperability, scalability, and manageability Perform quality assurance of license purchase order detail to identify data quality issues Engage with customer on the resolution of data quality issues Load validated license purchase order details into FNMS Create software license compliance reports using FNMS functionality Assess the accuracy of software license rules being applied by the tool against customerrsquos contractual license rights and adjust accordingly. Customer relationship management Ability to effectively communicate and partner with technical, non-technical and multi-functional teams and solution architects throughout the projectrsquos implementation phase Train new incoming team on the DXC SLMS processes and functions. Track project progress and report updates to all stakeholders in an agreed timely manner Be accountable to follow up on open project items to closure DXC Technology (NYSE DXC) is the worldrsquos leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The companyrsquos technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

Keywords: Louisiana Economic Development, New Orleans , Senior Professional Service Delivery Coordinator, Accounting, Auditing , New Orleans, Louisiana

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