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Office Services Associate

Company: C&W Services
Location: New Orleans
Posted on: August 17, 2019

Job Description:

JOB DESCRIPTION SUMMARY

Conference room management, ordering office supplies, coffee area concierge, front desk coverage.

JOB DESCRIPTION

Job Description SummaryAs an Office Associate you will serve as a key resource for internal and external clients in a corporate office, and will perform a combination of the following tasks, based on specific location requirements; providing some reception support and other miscellaneous duties. You are expected to work as a team player in achieving practice objectives and meeting defined service level targets.

POSITION: OFFICE SERVICE ASSOCIATE

MAJOR ACCOUNTABILITIES

* Customer service oriented professional with the ability to meet pressing deadlines. Excellent oral and written communication skills. Develop relationships with clients from each department.

* Strong attention to detail and sense of urgency. Quality checks each order that comes through the print shop. Takes pride in their work and willing to multi-task in a deadline driven environment.

* Willing to learn and adhere to each department s printing preferences.

* Communicate with the client about order status and any issues. Willing to make suggestions for best practices. Update and prioritize the print queue as orders come in.

* Ability to setup, organize and schedule jobs as per the requested order ticket.

* Record and organize impressions and bindery for each job. Submit chargebacks weekly to the accounting department.

* Extensive knowledge of Adobe Acrobat, Microsoft Word and Excel for digital print orders.

* Extensive knowledge of Xerox printing equipment, color quality, and maintaining the Fiery queue. Knowledge of printing preferences and setup on the Fiery.

* Calls for copier service as needed and performs troubleshooting as necessary.

* Knowledge of bindery machines and processes, such as GBC, coil binding, saddle stitching, padding, lamination, cutting, scoring, etc.

* Order supplies for the print shop, such as binders, paper stock, and bindery essentials.

* Knowledge of different paper types and required machine settings for each.

* Experience with printing brochures, tabs, reports and proposals.

* Experience creating custom tabs with the Scott plastic tab machine and die cutter.

* Point of contact for Xerox and HP device issues and concerns.

* Willing to work in multiple facets, such as Xerox and HP machine maintenance on the campus and front desk/shipping and receiving coverage.

* Responsible for Xerox and HP fleet management, including, but not limited to: ordering plotter rolls, maintaining inventory of ink and parts, and troubleshooting.

* Experience with large format printing and scanning on multiple paper types.

* Ability to lift 50+ pounds and stand for extended periods during shift.

* Some knowledge, but not required, of print servers and networking.

REQUIREMENTS:

* 1-2 years experience in a professional office or corporate environment providing general Facility Services support

* Prior experience in print finishing, including the ability to print, punch and bind notebooks, print labels, trouble shoot machines, add toner, add paper, add ink, etc.

* Exceptional customer service skills

* Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person

* Professional demeanor and appearance

* Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency

* Reliable and punctual is a must.

* Copier/fax/FedEx/postage machine knowledge

* Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively

* A strong focus on detail and accuracy of work

* Strong time management skills

* Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate

* Basic knowledge of Microsoft Office suite and Outlook or Lotus Notes

* Knowledge of AV equipment and limited technology in a meeting environment

* Able to lift 25 Lbs.

* Valid driver s license

* High school diploma or equivalent (GED)

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Keywords: C&W Services, New Orleans , Office Services Associate, Administration, Clerical , New Orleans, Louisiana

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