Reporting & Customer Data Manager
Company: American Heart Association
Location: Metairie
Posted on: June 25, 2022
Job Description:
OverviewAre you ready to join an organization where you can be a
relentless force for a world of longer, healthier lives?Envision
all Americans enjoying ideal cardiovascular health free of heart
disease and stroke. At the American Heart Association and American
Stroke Association, we get to work toward that goal every single
day. Is it easy? No. Is it worthwhile? You bet!This is satisfying
work that makes a real difference in people's lives. You can
achieve professional growth with personal fulfillment. You will
connect with people and make a lifesaving impact. You will partner
with individuals, schools, lawmakers, healthcare providers and
others to ensure everyone has access to healthier lifestyle choices
and proper healthcare.ResponsibilitiesThe American Heart
Association has an excellent opportunity for a Reporting & Customer
Data Manager .In this role, you will be responsible for developing,
distributing, and documenting dashboards and reports including
maintaining data integrity, accuracy and relevance for decision
making. Responsible for management of volunteer/customer data
comprised of AHA professional members, scientific committee
members, journal subscribers and meeting attendees.Essential Job
Duties:
- Leads business processes and data management activities for
Professional Membership and Science team including developing and
executing standard operationg procedures, data accuracy, Customer
Relationship Management (CRM) database requirements and updates,
contract compliance and customer service.
- Develop, maintain, and distribute requested data queries and
reports. Analyze and modify queries to provide requested data and
decision-making reports. Use knowledge of database to identify and
develop effective reports to respond to requests.
- Identifies process improvement and automated solutions for
CRM/Account Management activities. Collaborates with Business
Technology to design, develop, test and implement CRM system
requirements. Leads activities to reduce manual and duplicative
tasks, track progress towards goals, and maximize efficiency and
resources.
- Develops and implements enhancements to external customer
experience with product and sales support through analysis of
workflow and identification of ways to streamline operational
practices.
- Acts as liaison to Business Technology and OSO staff to ensure
data and business operations align with departmental policies and
procedures.
- Update and maintain user guidelines, operating procedures,
training guides and train the trainer documentation. May schedule
and lead periodic user meetings to communicate changes in system
requirements and usage.Want to help get your resume to the top?
Take a look at the experience we require:Qualifications
- Bachelor's Degree in Information Technology, Computer Science,
Certification in database applications, or related area
- Five (5) years of experience in business or sales support
administration including Customer Relationship Management
technology
- Three (3) years of the following experience:
- Experience with database administration or system requirements
for data management from design through testing and updates
- Comprehensive skills in MS Dynamics, MS Excel and Access,
Visio, PPT
- Comprehensive skills in analytics and reporting through
database queries including SQL
- Comprehensive project management skills with some application
development or testing backgroudPreferred Qualifications:
- Three (3) years of the following experience:
- Knowledge of medical terminology and/or data related to
CVD.
- Experience in working with virtual teams dependent on a CRM and
analytics
- Supervisory experience - managing direct reports
- Relationship management, troubleshooting, and tech
support\#AHAIND1The American Heart Association's 2024 Goal: Every
person deserves the opportunity for a full, healthy life. As
champions for health equity, by 2024, the American Heart
Association will advance cardiovascular health for all, including
identifying and removing barriers to health care access and
quality.At American Heart Association - American Stroke
Association, diversity, inclusion, and equal opportunity applies to
both our workforce and the communities we serve as it relates to
heart health and stroke prevention.This position not a match with
your skills? Click here to see other opportunities.Be sure to
follow us on Twitter #TheAHALifeEOE/Protected Veterans/Persons with
DisabilitiesLocation US-TX-DallasPosted Date 3 months ago (4/7/2022
12:20 PM)Requisition ID 2022-8353Job Category Information
TechnologyAdditional Locations Diversity Distribution US - Top
47Position Type Full TimeLocation: LA-Metairie
Keywords: American Heart Association, New Orleans , Reporting & Customer Data Manager, Advertising , Metairie, Louisiana
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