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Field Dispatch Support Technician II - Printers

Company: eXcell
Location: New Orleans
Posted on: January 18, 2020

Job Description:

Did you know that Gartner positioned e X cell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today Contract to Hire Opportunity We're looking for a Field Dispatch Support Tech to perform break-fix work during Mon. through Fri., 0900 to 1800 in the New Orleans area. Hands-on printer hardware support experience is required, preferably on Lexmark. This is a driving position which requires a DMV background check to be completed Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policy Overview: Technician will travel to each client's location to provide service Must maintain good customer focus meeting deadlines and service level agreements (SLAs) Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers Works under general supervision Required Qualifications: 3 years of experience supporting desktops, laptops, and printers Lexmark certifications wanted Customer service experience required Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends Interpersonal skills needed to interact with a wide range of users and environments Basic Needs / Haves: Reliable transportation and a valid driver's license required (driving position - reimbursed accordingly) Ability to work from a bent, crouched, or kneeled position Ability to work on a ladder or lift Ability to lift up to 50 lbs. Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines) Laptop and basic hand tools required Preferred: CompTIA A Certification OEM Printer Warranty Certifications OEM Laptop / Desktop Warranty Certifications Server experience a plus W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell --- Supports Equal Employment Opportunity eXcell ---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

Keywords: eXcell, New Orleans , Field Dispatch Support Technician II - Printers, Engineering , New Orleans, Louisiana

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