Commercial Application Engineer
Company: Vyve Broadband
Location: New Orleans
Posted on: March 17, 2023
Job Description:
Vyve Broadband strives to provide its customers with the highest
quality service at the bestpossible price. To meet this challenge,
Vyve Broadband sets high standards for all itsemployees. We expect
that all employees abide by all our policies and standards as
describedin the employee handbook and as communicated by
management. Vyve Broadband expects allemployees to represent the
company in a pleasant, cheerful, and professional manner at
alltimes. All staff are expected to work as a team with co-workers,
management, and other VyveBroadband offices to meet or exceed
system goals. -The primary function of the Commercial Application
Engineer is to accelerate AdvancedCommercial Support product
development and growth. Acts as the liaison between technicalsales
and implementation teams. Provides training to end users for
complex solutions to ensurecustomers maximize benefits of Vyve
Broadband services. -As a Commercial Application Engineer, this
member of the team is a point of contact forcross-functional Vyve
Broadband groups involved in developing and delivering new
VyveBroadband commercial services. Participates as part of a
dynamic team in developing andimplementing plans and activities
that drive product enhancement and standards to deliver apositive
customer experience. This position reports directly to the Advanced
CommercialSupport Director. -Duties and responsibilities include
the following:
Function as a primary liaison between
Commercial Technician and Sales Engineer for implementation of
complex projects
Demonstrate key functions of Advanced
Commercial Support services including Hosted Voice and VTS
components to prospects to accentuate value propositionWork closely
with engineering and product resources to enhance Advanced
Commercial Support services and featuresDevelop proof of concept
testing for potential use case scenarios derived from potential
-customers and sales organizationEnsuring that product offerings
and functionalities are aligned with consumer trendsDevelop and
maintain customer documentation related to Advanced Commercial
Services installation and feature configurationPartner with Account
Executives and Sales Engineers to provide technical training and
enhance product knowledge for Advanced Commercial ServicesPartner
with Engineering and LNP provisioning resources for test and
improvement processesProvide presale product demonstration and
post-installation training to complex customersConnects with
customers to analyze user experience and gain constructive
feedbackCompletes miscellaneous duties or projects as
assignedKnowledge, Skills and Abilities:
Requires an extensive knowledge of
all Vyve Broadband data, voice, and technology servicesProficiency
in training sales staff on product specifications and application
functionalitiesStrong customer service skillsHighly organized and
detail orientedCreative, analytical, and drivenAbility to work well
in a team environment to meet profit center goals/quotasSalesforce
experience a plusMust have excellent verbal and written
communication and organizational skillsDemonstrate the urgency to
effectively resolve customer issues and/or close a saleThrives in a
fast-paced work environmentAbide by all Vyve policies and standards
as described in the employee handbook -and by managementWorking
Conditions:
Regularly sits and stands during
working hours for prolonged periodsRegularly work in an office
setting with and around co-workers and computer
-equipmentQualifications:
Education: High School degree or
equivalent required. College degree strongly preferredExperience:
3+ years' experience in telecommunications with RF and Optical
transport qualifications, and at least 2 years' experience in
hosted applications including but not limited to Broadsoft, Meraki,
Ruckus, AWS, Microsoft AzureRequired Skills:
Ability to fulfill the job duties,
skills and responsibilities listed aboveThe above is a summary of
responsibilities. Vyve -anticipates that the job responsibilities
described herein may change from time to time as the needs of the
system are developed.
Vyve Broadband, Northland Communications, and Eagle Broadband are
equal opportunity employers and do not unlawfully discriminate
against employees or applicants for employment on the basis of an
individual's race, color, religion, creed, sex, national origin,
age, handicap, disability, marital status, veteran status, reserve
or National Guard status, or any other status protected by
applicable law.Powered by JazzHR
Keywords: Vyve Broadband, New Orleans , Commercial Application Engineer, Engineering , New Orleans, Louisiana
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