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Commercial Application Engineer

Company: Vyve Broadband
Location: New Orleans
Posted on: March 17, 2023

Job Description:

Vyve Broadband strives to provide its customers with the highest quality service at the bestpossible price. To meet this challenge, Vyve Broadband sets high standards for all itsemployees. We expect that all employees abide by all our policies and standards as describedin the employee handbook and as communicated by management. Vyve Broadband expects allemployees to represent the company in a pleasant, cheerful, and professional manner at alltimes. All staff are expected to work as a team with co-workers, management, and other VyveBroadband offices to meet or exceed system goals. -The primary function of the Commercial Application Engineer is to accelerate AdvancedCommercial Support product development and growth. Acts as the liaison between technicalsales and implementation teams. Provides training to end users for complex solutions to ensurecustomers maximize benefits of Vyve Broadband services. -As a Commercial Application Engineer, this member of the team is a point of contact forcross-functional Vyve Broadband groups involved in developing and delivering new VyveBroadband commercial services. Participates as part of a dynamic team in developing andimplementing plans and activities that drive product enhancement and standards to deliver apositive customer experience. This position reports directly to the Advanced CommercialSupport Director. -Duties and responsibilities include the following:

Function as a primary liaison between Commercial Technician and Sales Engineer for implementation of complex projects
Demonstrate key functions of Advanced Commercial Support services including Hosted Voice and VTS components to prospects to accentuate value propositionWork closely with engineering and product resources to enhance Advanced Commercial Support services and featuresDevelop proof of concept testing for potential use case scenarios derived from potential -customers and sales organizationEnsuring that product offerings and functionalities are aligned with consumer trendsDevelop and maintain customer documentation related to Advanced Commercial Services installation and feature configurationPartner with Account Executives and Sales Engineers to provide technical training and enhance product knowledge for Advanced Commercial ServicesPartner with Engineering and LNP provisioning resources for test and improvement processesProvide presale product demonstration and post-installation training to complex customersConnects with customers to analyze user experience and gain constructive feedbackCompletes miscellaneous duties or projects as assignedKnowledge, Skills and Abilities:
Requires an extensive knowledge of all Vyve Broadband data, voice, and technology servicesProficiency in training sales staff on product specifications and application functionalitiesStrong customer service skillsHighly organized and detail orientedCreative, analytical, and drivenAbility to work well in a team environment to meet profit center goals/quotasSalesforce experience a plusMust have excellent verbal and written communication and organizational skillsDemonstrate the urgency to effectively resolve customer issues and/or close a saleThrives in a fast-paced work environmentAbide by all Vyve policies and standards as described in the employee handbook -and by managementWorking Conditions:
Regularly sits and stands during working hours for prolonged periodsRegularly work in an office setting with and around co-workers and computer -equipmentQualifications:
Education: High School degree or equivalent required. College degree strongly preferredExperience: 3+ years' experience in telecommunications with RF and Optical transport qualifications, and at least 2 years' experience in hosted applications including but not limited to Broadsoft, Meraki, Ruckus, AWS, Microsoft AzureRequired Skills:
Ability to fulfill the job duties, skills and responsibilities listed aboveThe above is a summary of responsibilities. Vyve -anticipates that the job responsibilities described herein may change from time to time as the needs of the system are developed.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.Powered by JazzHR

Keywords: Vyve Broadband, New Orleans , Commercial Application Engineer, Engineering , New Orleans, Louisiana

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