Senior Desktop Engineer

Company: Softworld Inc
Location: New Orleans
Posted on: April 28, 2025

Job Description:

Job Title: Senior Desktop Engineer

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Job Location: New Orleans ,LA

Onsite Requirements:

Windows/MAC Support
INTUNE
Active Directory (Security Groups)

Job Description:

The continuous evolution of workstation computing environment.
Technical implementation of workstation management, application deployment and updates, and asset management.
Proposing, designing, and implementing enhancements and additions to the current environment.

Required Knowledge, Skills, and Abilities:

Technically proficient, but also possess a customer service mindset with security as a top priority.
Ability to multitask workloads across different technologies.
Flexibility and adaptability
Understanding of Microsoft 365 licensing
Knowledge of PC and laptop hardware and troubleshooting techniques
Skilled with Active Directory, Exchange, ActiveSync, Smart Phone and Mobile Device Management systems like Microsoft Intune.
Ability to work with demanding users in a fast-paced environment.
Expertise in effectively handling user difficulties.
Strong commitment to the IT policy use.
Strong understanding of Microsoft Office 365 and various security software.
Skilled with Active Directory and Security Groups (Group Policy, Dynamic Host Configuration Protocol [DHCP], Domain Name System [DNS], Software-Defined Wide Area Network [SD-WAN], and Virtual Local Area Network [VLAN])
Knowledge of network troubleshooting methods
Ability to process information in a logical manner to reach a solution.
Exceptional communication skills, with a strong focus on customer service
Quick thinking, high energy, positive, and professional, with demonstrated analytical and problem solving, multi-tasking, and critical thinking skills.
Manages support ticket queues and ensures incidents are resolved and closed within the defined service level agreements.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provisioning or hardware support (e.g. technicians for warranty repair/replacement)
Utilizes effective decision-making processes to prioritize daily tasks and assignments.
Ensures that tasks are carried out properly and on a timely basis.
Manages multiple priorities effectively.

Required Education and/or Experience:

Bachelor's Degree with 5 years of experience in mobile device management and system management

Preferred Qualifications:

Certifications such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Information Technology Infrastructure Library (ITIL), etc.
Experience with Jamf, Microsoft Intune, and other workstation management platform



**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Keywords: Softworld Inc, New Orleans , Senior Desktop Engineer, Engineering , New Orleans, Louisiana