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Information Technology Communications Manager

Company: Tulane University
Location: New Orleans
Posted on: February 15, 2020

Job Description:

Description Summary The Communications Manager within Information Technology (IT) is responsible for managing day-to-day communication activities for the department's units and initiatives. The position will focus on creating, executing and managing a communication strategy and plan, for both internal (IT staff) and external (university community) IT communications. With a strong emphasis on promoting services and technology improvements and enhancements, the position, in collaboration with the IT senior leadership team, will work to effectively communicate across multiple platforms. The position will be expected to learn, and articulate the many facets of IT and have a thorough understanding of the departmental goals and objectives. The Communications Manager will develop standards, systems, and best practices for content creation, maintenance, retrieval and repurposing. This position serves as primary content manager and facilitator for all departmental media platforms, including overseeing website structure and content and monitoring all social media and web traffic. This individual will also be responsible for ensuring alignment with the central University Communications and Marketing team for overarching marketing and communications strategies and adhering to set guidelines. The IT Communications Manager reports directly to the Assistant Vice President for Business Relationship Management. Required Knowledge, Skills, and Abilities * Knowledge of business and marketing processes. * Excellent written and oral communication skills. * Knowledge of digital media, marketing, and social media. * Excellent editorial skills. * Strong relationship building and collaboration skills. * Commitment to and demonstration of promoting an inclusive environment. * Experience managing social media channels (Instagram, Twitter, Facebook, etc.) * Experience in web and other electronic communication strategies * Knowledge of digital marketing and supporting strategies. * Demonstrated organizational/interpersonal skills and ability to work in a collaborative manner. * Ability to multi-task, and prioritize work assignments. * Ability to work independently with limited direction. * Proficient computer skills with knowledge of applications applicable to the responsibilities of the position. * Leadership skills. Required Education and/or Experience * Bachelor's degree in public relations, communications, marketing, or other related field; * Three to five years of experience working in communications, marketing, journalism, or related field. Preferred Qualifications * Experience in marketing and/or communications in higher education, or relating to information technology. * Experience coordinating electronic newsletters or other e-publications. * Aptitude in graphic design and production with working knowledge of authoring and marketing tools. * Knowledge of IT processes, infrastructure, ITIL, or IT organizations generally

Keywords: Tulane University, New Orleans , Information Technology Communications Manager, Executive , New Orleans, Louisiana

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