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Director of Housekeeping

Company: Ace Hotel / Atelier Ace
Location: New Orleans
Posted on: February 15, 2020

Job Description:

SUMMARYEffectively manages housekeeping operations in reference to cleanliness of all guest rooms, offices, service areas, event space and public areas of the hotel to meet Ace Hotel standards of quality. The Executive Housekeeper is also responsible for the daily operations of the Laundry and minibar operations as well as the training, development and communication with staff.CORE FOCUS & ESSENTIAL RESPONSIBILITIESQualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.Establish proper staffing levels to ensure effective scheduling in alignment with the forecast.Ensure opening and closing procedures are in place and adhere to.Review and approve payroll, monetary disbursements, allowances, and department expenditures.Ensure proper inventories and controls are in place with established par levels.Adhere to proper purchasing guidelines and assure usage is in line with purchases.Maintain proper established standards via inspections and walkthroughs.Maintain proper defect/discrepancies reporting.Maintain all employee related disciplines such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching / disciplinary process.Maintain established customer satisfaction score goals via Revinate.Maintain all renovations and rehab projects within allowed expenditures.Maintain minibar operations to Ace Hotel standards.Maintain Laundry operations to Ace Hotel standards and adhering to all safety regulations.Maintain positive public relations and pleasant attitude with guests and employees.Maintain complete knowledge of all hotel services/features and hours of operation.Maintain a positive, cooperative relationship with all other departments.SUPPORTING FUNCTIONSIn addition to the core focus & responsibilities, the candidate is expected to complete the following duties:Attend hotel operational meetings.Maintain constant communication with Front Office, Engineering, and Sales Departments to ensure hotel areas are prepared and presentable.ESSENTIAL QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Other foreign language preferred.Prioritize and organize work assignments, have timely follow up and execution.--Have superb time management skills.Maintain complete knowledge of all hotel services/features and hours of operation.Other language, mathematical, and reasoning abilities as outlined below.Ability to comply with physical demands as outlined below.Knowledge and understanding of Atelier & Ace Culture & initiativesTechnologically sound with Microsoft Office applications.Ability to compute basic mathematical calculations.Knowledge of safety initiatives in compliance with OSHA guidelines.REQUIRED EDUCATION and/or EXPERIENCEBachelor's degree in hospitality management or business administration is required. Minimum 5 years experience managing a housekeeping department in a similar sized hotel. Previous experience working in other hotel departments preferred.LANGUAGE, MATHEMATICAL, and REASONING ABILITIESCandidate must meet the following cognitive abilities:Ability to understand guests' service needs & requests.Ability to acknowledge guests' requests in a polite manner.Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).Ability to apply logical thinking and understanding to carry out written and oral instructions.Ability to address and solve problems involving guest and operational issues.--Ability to compute basic mathematical calculations.PHYSICAL DEMANDS / WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit, walk, and stand continuously.Lift / carry 25lbs (frequently) and 50lbs (occasionally)Bend, squat, crawl, and reach above shoulder level.Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Keywords: Ace Hotel / Atelier Ace, New Orleans , Director of Housekeeping, Executive , New Orleans, Louisiana

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