NewOrleansRecruiter Since 2001
the smart solution for New Orleans jobs

Contract Operations Manager - Must Be Based In Louisiana

Company: DentaQuest
Location: New Orleans
Posted on: May 14, 2020

Job Description:

Job DescriptionJOB SUMMARY: Responsible for contract management, business performance, client retention, staff development and growth of the current business in the local market. PRIMARY JOB RESPONSIBILITIES: * Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction. * Manage overall P&L for the region, including managing loss ratio to a predetermined target. * Generate new business opportunities within existing accounts. * Meet with Sales Director monthly to review prospect opportunities. * Provide on-going leadership for all DQ staff on administration of the client's program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract. * Proactively identify client expectations, communicate expectations to DQ staff, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client's organization. * Develop and maintain relationships with key contacts in various healthcare and community-based organizations, including through participation in internal DQ committees. * Represent DQ at health fairs, conferences, and advisory meetings through the State. * As applicable, directs/manages the process that increases member access by strengthening outreach programs and provider networks. * Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion). * Draft and negotiate Amendments to Dental Service Agreements as necessary. * Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines. * Ensure timely and accurate reporting to clients. * Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively. * Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers, and other organizations. * Provide leadership and supervision to local DQ staff. Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy. * Provides regular updates to senior management on internal and external issues affecting market performance. * Other duties as assigned. * Manages project(s) and/or consultant(s) dedicated to increasing quality scores in a given market or locality, in collaboration with Outreach team and senior leadership. * Support the design and implementation of the client or DQ-driven benefit designs, in consultation with clinical management and operations teams. JOB REQUIREMENTS: Required Qualifications: * Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience. * Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers. * Three years' experience in a supervisory/management role. * Superior organizational, written and oral communication skills, particularly presentation skills. * Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions. * Ability to work independently and as part of a team. * Proficient with general computer software including Microsoft Excel, Word, and Outlook. * Demonstrated ability to solve complex business problems. * Ability to make good judgment conclusions based on data available with minimal supervision. * Ability to prioritize and organize multiple tasks with tight deadlines. * Excellent customer service skills. * Up to 30% travel PHYSICAL DEMANDS: * Ability to work in a traditional professional office setting/remote environment. * Ability to effectively operate computer equipment. * Work schedule may vary and is determined by project schedules. * Ability to efficiently operate all job-related office equipment. * Ability to communicate via telephone and work in virtual teams. * The office environment is active with high voice levels and interruptions that may challenge hearing and concentration. At DentaQuest, we believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system - from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities. Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the denta

Keywords: DentaQuest, New Orleans , Contract Operations Manager - Must Be Based In Louisiana, Executive , New Orleans, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


District Manager
Description: br br br br br District ManagerLocation: New Orleans, LA, Louisiana, United States br br Requisition ID: 39144 br br Schindler stands for mobility. Mobility needs experts. br br (more...)
Company: Schindler Elevator Corporation
Location: New Orleans
Posted on: 05/24/2020

Management Leaders - Own your own Business
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: New Orleans
Posted on: 05/26/2020

Project Manager - Solar Energy
Description: Solar Alternatives is seeking a Project Manager for a rapidly growing solar installation team. Position includes excellent salary, benefits and supplemental performance-based income potential. The right (more...)
Company: Solar Alternatives
Location: New Orleans
Posted on: 05/22/2020


Trade Management Executive
Description: Join Livingston and grow your career and knowledge about the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, consulting and compliance, and (more...)
Company: Livingston International
Location: New Orleans
Posted on: 05/26/2020

Management Leaders - Own Your Own Franchise
Description: Own A Franchise40 BUSINESS CATEGORIESPROVEN BUSINESS MODELSFIND OUT HOW BUSINESSOWNERS CAN EARN MOREHave you ever thought about owning your own business If so, now is the perfect time to look into franchise (more...)
Company: WilliamsonHeckt
Location: Baton Rouge
Posted on: 05/23/2020

Management Leaders - Own Your Own Franchise
Description: Own A Franchise br br 40 BUSINESS CATEGORIES br br PROVEN BUSINESS MODELS br br FIND OUT HOW BUSINESS OWNERS CAN EARN MORE br br Have you ever thought about owning your own business (more...)
Company: WilliamsonHeckt
Location: New Orleans
Posted on: 05/26/2020

RN, PRN - Pain Management
Description: RN PRN Procedural Department with Pain Procedures br br No Call No Weekend br br Required start time
Company: Baton Rouge General
Location: Baton Rouge
Posted on: 05/26/2020

Chief Operations Officer
Description: We're looking for a candidate to this position in an exciting company. The Chief Operations Officer is responsible for the operational effectiveness and financial performance
Company: West Park Hospital-WY-US
Location: New Orleans
Posted on: 05/26/2020

Management Leaders - Own your own Business
Description: Own A Franchise40 BUSINESS CATEGORIESPROVEN BUSINESS MODELSFIND OUT HOW BUSINESSOWNERS CAN EARN MOREHave you ever thought about owning your own business If so, now is the perfect time to look into franchise (more...)
Company: WilliamsonHeckt
Location: Baton Rouge
Posted on: 05/23/2020

Regional Sales Manager - Own a Franchise
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: New Orleans
Posted on: 05/24/2020

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

New Orleans RSS job feeds