Insurance Claims - Market Operations Manager
Company: Crawford & Company
Location: New Orleans
Posted on: May 22, 2020
Excellence In Everything We Touch
Position SummaryUnder the general direction of Managing Director,
the Insurance Claims - Market Operations Manager has primary
responsibility for increasing market share, expanding product
offerings and supporting overall revenue growth to include
production and file handling responsibilities in the region as
Responsible for the team effectiveness with respect to growth and
technical product delivery in assigned markets. This position may
also include support of surge events in other regions in the
business unit.Responsibilities--- Primary responsibility will be
driving new business and sales growth through the development of
new opportunities, increased market presence, and expanding product
--- Actively carries a claims case load as necessary while building
--- Continuous interaction with internal and external customers
with a focus on client-facing interaction as an extension of the
region's marketing arm. Decisions include weighing options and have
significant financial impact.--- Assists Managing Director in
development of the annual sales plan and coordinates local sales
efforts with national and regional sales plans.--- Working with the
VP Managing Director helps to recruit, select, hire, train, coach,
counsel, discipline, and evaluate the performance of region
employees in their market.--- Responsible for production goals as
established by the VP Managing director
--- Maintains product quality through compliance with service
standards and client instructions.--- Ensures timely closing and
accurate billing of files.--- Actively represents Service Region in
industry organizations and functions and upholds image of
corporation through sales efforts, recruiting, thought leadership,
panel participation and speaking engagements.--- Stays abreast of
changes in industry.--- Upholds the Crawford Code of Business
Conduct at all times.--- Participates in special projects or
performs duties in other areas as requested.Requirements--- College
degree or an equivalent combination of education and experience.---
3 - 5 years of previous experience handling complex claims;
previous management experience preferred. Prior multi-line
--- Demonstrated technical knowledge of complex commercial policy
coverage investigation, liability evaluation, determination of
damages or compensability investigations in multiple lines of
--- Adjuster license and ability to adjust both property and
casualty claims required.
--- Must have valid driver's license; maintenance of adjuster's
license. Must complete continuing education requirements as
outlined by Crawford Educational Services and jurisdiction of
branch office.--- Decisions require balancing of various issues.
Frequent interaction with internal and external customers.---
Position must be based in the market city identified for expansion
and growth.--- Appropriate compliment of management and staff.--- A
willingness to relocate.--- Strong verbal and written communication
skills.--- Strong presentation and oral communication skills.---
Strong product knowledge and industry knowledge skills--- Ability
to effectively manage, supervise, and develop employees.--- Ability
to interact with and clients and prospects to sell Crawford
services.--- Thorough knowledge of services being delivered by
branch office.--- Personal computer skills.--- Good organizational
and interpersonal skills.About UsPeople taking care of people. It's
that simple. At Crawford & Company, we treat our clients'
policyholders like our own, helping to restore and enhance lives,
businesses and communities at all points of the claims management
process. Combining a legacy of nearly 80 years of unmatched
experience with global capabilities and industry-leading
technology, Crawford is at the forefront of change, while also
staying firmly rooted to our commitment to putting people
We are guided by our collective value system: RESTORE.
At Crawford, we:
- Respect our culture of integrity and ethical behavior, while
embracing the unique talents of the individual and encouraging an
ownership mentality among everyone.
- Are Empowered to advance the company mission and take ownership
of our individual career progression.
- Promote Sustainability through a corporate culture in which
employees are good stewards of their communities.
- Emphasize Training and an environment where employees
continually seek and share knowledge and are engaged and satisfied
with their work.
- Are One Crawford, embracing a global mindset that's inclusive,
agile, mission-focused, and customer-focused.
- Give Recognition, participating in an environment where people
are rewarded for jobs well done.
- Embody an Entrepreneurial Spirit, sharing a passion to succeed,
innovate, and outpace our competitors.
We believe in leading by example - at work and in our communities.
We hail from more than 70 countries and speak dozens of languages,
reflecting the global fabric of the audience we serve. Though our
reach is vast, we proudly operate as One Crawford: united in
mission, vision and values. Learn more at
In addition to a competitive salary, Crawford offers you:
- Career advancement potential locally, nationally and
internationally. Crawford & Company has more than 700 locations in
- On-going training opportunities through every stage of your
- Strong benefits package including matching 401k; health,
dental, and life insurance; employee stock purchase plans; tuition
reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal
Opportunity Employer. M/F/D/V Crawford & Company is not accepting
unsolicited assistance from search firms for this employment
opportunity. All resumes submitted by search firms to any employee
at Crawford via-email, the Internet or in any form and/or method
without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole
property of Crawford. No fee will be paid in the event the
candidate is hired by Crawford as a result of the referral or
through other means.
Keywords: Crawford & Company, New Orleans , Insurance Claims - Market Operations Manager, Executive , New Orleans, Louisiana
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