Company: North Oaks Health System
Posted on: February 25, 2021
Status: Full Time
Shift: Primarily M-F, Varies as needed
The Practice Manager 1, North Oaks Physician Group ("NOPG"), is
responsible for developing, planning, organizing, implementing and
directing the day-to-day operations and activities of a single
complex clinic location with an annual volume of less than 10,000
stats.Working with the Network Administrator, the major
responsibilities of the position include: a) implementation of all
standards and policies developed and issued by the Network
Operations Council ("NOC"), b) implementation of each POC's
Site-Specific Action Plan, c) supporting and guiding each direct
report and holding these individuals accountable for performance,
and d) developing collaborative working relationships with
providers assigned to the clinic location for which the Manager is
responsible.Except for external meetings, the Manager is expected
to spend the vast majority of his/her time in the assigned clinic
1.Effective 1/1/21, a minimum of an Associate's Degree is required.
For employees hired into position prior to 1/1/21 previous
experience within North Oaks leadership (Supervisor and above) will
be considered in lieu of Associate's degree.
2.One year of leadership Experience is required (Supervisor level
3.A working knowledge of the physician billing and collection
function, the managed care function (as it pertains to physician
services) and federal healthcare regulations pertaining to the
Medicare and Medicaid programs are all preferred.
4.Core Competencies Required:Excellent written, verbal,
presentation skills required.Strong organizational and financial
backgrounds are required.Strong analytical skills and attention to
3.Manual or Physical Skills Required: Must be capable of performing
all skills required in the day-to-day management of clinic
operations and services.
4.Physical Effort Required:
1.Manages operations of the assigned clinics, including but not
limited to: staffing, patient scheduling, workflow, facilities,
payroll, purchasing, managerial accounting, productivity, customer
service issues and/or personnel issues.
2.Manages provider needs, including but not limited to: continuing
education, licensure, PTO, productivity, payroll, RVUs, clinic and
hospital schedules, customer service issues and/or personnel
3.Monitor provider clinic, surgery and/or procedure schedules to
4.Ensures high levels of quality of care and service for patients
by planning, implementing and communicating operational procedures
at all assigned clinics.
5.Evaluates and orients providers, in addition to counseling as
necessary to accomplish organizational goals.
6.Evaluates, orients, counsels and enforces disciplinary action
7.Effectively communicates organizational and clinic goals and
strategies to providers and staff.
8.Regularly involves clinic staff by soliciting feedback regarding
clinic performance, customer service issues, needs, or ideas for
9.Comprehends and is familiar with financial and quality indicators
including but not limited to system level KPIs, financial
statements, cost/revenue projections, , Leadership Dashboards, and
other clinic statistical data and uses information to analyze
performance, productivity, forecasts for budgets, profitability of
new services and capital/minor equipment needs.
10.Establish working relationships with Team Members beyond NOPG to
ensure that the care continuum for patients is not fragmented.
11.Works with Central Business Office to optimize the revenue
cycle, and ensure proper and accurate billing, coding and
12.The Practice Supervisor assures proper adherence to Joint
Commission Standards by clinic staff and providers in addition to
completing monthly audits as outlined by leadership team.
13.Promotes superior customer service by
(i)serving as a role model for customer service;
(ii)maintaining good working relationships with patients, visitors,
physicians, and employees of the clinic as well all other
(iii)building a sense of teamwork within the clinic; and
(iv)timely follow-up with patients, family members, physicians and
14.Monitors and processes follow up on all patient
inquiries/complaints.Reports all issues and resolution to direct
15.Operationalizes short and long term goals and objectives for
areas of responsibility.
16.Assists in the development and implementation of business
i)clinics and providers, existing service lines; new services and
17.Ensures compliance with all North Oaks Health System and North
Oaks Physician Group policies and procedures, compliance programs,
and federal and state regulatory guidelines.
18.Attends, participates in, and facilitates meetings as requested,
including POC and staff meetings.
19.Completes and participates in special projects as directed.
20.Processes patient experience survey responses as required by
policy.Actively analyzes survey results to determine trends and
prioritizes activities to maximize patient satisfaction.
21.Maintains professional affiliations and enhances professional
growth and development to keep abreast of the latest trends in
22.Develops and maintains relationships with civic, community, and
professional affiliations as is directed and/or appropriate.
23.Allocates adequate time and resources for clinic staff to
participate in performance improvement activities and activities to
improve patient safety.
24.Performs other duties as assigned
Keywords: North Oaks Health System, New Orleans , Practice Manager, Executive , Hammond, Louisiana
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