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Operations Manager

Company: Sonder Inc.
Location: New Orleans
Posted on: April 10, 2021

Job Description:

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we're taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe. Considering Sonder's global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

The Operations Manager's ("OM") mandate is simple but challenging: Own our day-to-day operations throughout the market and ensure our guests have the best experience possible.

The OM oversees all aspects of hospitality operations. You will be responsible for ensuring that guest needs are met and that every Sonder meets brand standards of functionality and cleanliness. You will develop relationships with housekeeping companies and other vendors, as well as manage a team of hourly hospitality staff to meet these goals.

We're growing incredibly quickly and need someone who breathes hospitality, operations, and start-up life to build a team, develop processes, and scale them as we grow.

At Sonder You Will

  • Work closely with the General Manager and/or Senior Operations Manager to build and improve operations
  • Build and improve a world-class team of operations and guest-facing staff
  • Develop, refine, and scale processes as we grow to 1000+ units
  • Work hard to drive down costs and improve continuously
  • Collaborate cross-functionally with our HQs to optimize strategies and tactics
  • Build a culture of "hospitality everywhere" among our guest operations team
  • Manage a team of amazing frontline team members including coaching, training, and career progression support
  • Serve as acting 'manager on duty' (MOD) outside of normal business hours when required

    What We Look For
    • A disciplined worker who can DO WHATEVER IT TAKES to get the job done
    • 5-10 years of professional experience in hospitality operations
    • 3+ years of management experience
    • Past experience with early- or mid-stage startups
    • Project management experience either in industry or in hospitality consulting
    • A proven ability to handle ambiguity in the absence of defined systems and processes
    • Experience with RFPs, contract negotiation, and management of external partners
    • Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees
    • A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape
    • Proficiency with Google applications. Willingness to embrace new technology. Slack, Asana, and project management software experience preferred
      We also have great benefits to make your life easier so you can focus on what you're best at:
      • Competitive salary
      • Generous stock option plan (own a part of the company!)
      • Medical, dental and vision insurance
      • Paid Time Off & Paid Sick Time
      • Annual free credits and discounts to stay in Sonders
      • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes

Keywords: Sonder Inc., New Orleans , Operations Manager, Executive , New Orleans, Louisiana

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