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Senior Operations Manager

Company: Sonder Inc.
Location: New Orleans
Posted on: April 10, 2021

Job Description:

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we're taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe. Considering Sonder's expansion plans throughout the country, there will be opportunities for extraordinary personal and professional growth for the right candidate.

The Senior Operations Manager's responsibility is to build and manage the hospitality operation within our distributed network of apartment and hotel properties. Their highest priorities are to take hospitality to the next level, guaranteeing our guests have a jaw-dropping experience.

Sonder is rapidly expanding across the globe. We are looking for a team member who is overachieving, analytical, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in Operations and Supply Chain Management; a true project manager at heart. This person will be tasked with growing and improving the day-to-day hospitality operations across their respective market to ensure we deliver a "best in class" guest experience.

This will be achieved by creating and innovating processes to create truly memorable experiences for our guests, while building and developing a high-performance team to execute on that same standard.

At Sonder You Will

  • Work closely with the market's General Manager and participate in the strategic discussion of our geographic expansion and understand what is needed to guarantee a "best in class" service level standard
  • Grow, train, and lead a highly visible and guest driven operations team that will serve as the face of your guest operation, delivering on needs such as meeting guests during arrival/check-in, performing quality audits, preparing personalized welcome packets, and rapidly responding to any guest needs
  • Build, manage, and maintain quality vendor relationships with housekeeping, linen, and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more
  • Manage the back-of-house logistics for the entire hospitality operation, including our supplies and equipment, staff, and infrastructure
  • Constantly improve our processes and assume responsibility for cost savings through careful analysis and creative solutions
  • Be a master of quality control and make sure we're always delivering on the Sonder brand promise
  • Collaborate cross-functionally with our HQs to optimize strategies and tactics
  • Build a culture of "hospitality everywhere" among our guest operations team

    What We Look For
    • A disciplined worker who can DO WHATEVER IT TAKES to get the job done!
    • 10+ years of professional experience in Operations, Logistics, or Supply Chain Management
    • 5+ years of management experience
    • Project management experience either in industry or in hospitality consulting
    • A proven ability to handle ambiguity in the absence of defined systems and processes
    • Experience with RFPs, contract negotiation, and management of external partners
    • Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees
    • A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape
    • Proficiency with Google applications. Willingness to embrace new technology. Slack, Asana, and project management software experience preferred
    • MBA and experience in hospitality are a bonus
    • Knowledge of the local Market (geography, transit routes, demographics)
      We also have great benefits to make your life easier so you can focus on what you're best at:
      • Competitive salary
      • Generous stock option plan (own a part of the company!)
      • Medical, dental and vision insurance
      • Unlimited vacation
      • Annual free credits and discounts to stay in Sonders
      • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes

Keywords: Sonder Inc., New Orleans , Senior Operations Manager, Executive , New Orleans, Louisiana

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