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Sr. Manager, Continuous Improvement Business Partner

Company: Entergy
Location: New Orleans
Posted on: April 10, 2021

Job Description:

Sr. Manager, Continuous Improvement Business Partner Date: Feb 4, 2021 Legal Entity: Entergy Services, LLC Description: ****The preferred location for this position is New Orleans, LA. Other locations within the Entergy Service area may be considered**** Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees. The company's utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States. The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders - our customers, employees, communities, and owners - as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities - customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility. **Job Summary/Purpose** Continuous Improvement (CI) is a key priority in our journey to be the Premier Utility. In 2020, a centralized function was established, responsible for increasing adoption of continuous improvement practices at Entergy to maximize sustainable value for our four stakeholders. The CI Business Model consists of an Office of Strategy Management, CI Deployment, Intelligent Automation Center, and a CI Business Partner focus to enable opportunities to maximize end-to-end value across the company's business functions. The role of Continuous Improvement Business Partner (CIBP) is key in a cultural transformation and will directly support Entergy's utility business. The CIBP will represent CI and serve as the single point of contact for the utility function at all levels. The CIBP will function as a strategic partner with Business Unit (BU) leaders and a liaison to the CI leadership team. The CIBP will partner with the BU to develop and execute BU CI strategies that incorporate enterprise strategies developed by the CI Office of Strategy Management. The CIBP will be jointly accountable with the BU to achieve set goals and targets, will provide CI consulting and solution frameworks to BU leaders, will operate as a member of their management teams, and will provide key input into the CI Portfolio Planning process to generate and implement solutions. The Sr. Mgr, CIBP will work closely with CIBP Directors to ensure a common approach is utilized in the CIBP function. **Job Duties/Responsibilities** + **Safety Advocate:** Actively promote strong safety behaviors, utilizing key tools such as Close Call / Good Catch in addition to proactive field visits to review standards and behaviors. + **Partner / Liaison:** Partner with internal clients to maintain integrity of the established?continuous improvement operating structure.? Engage with assigned?business function CI?advocates to collaboratively drive the mindset of?continuous improvement. Assess and prioritize CI opportunities. + **Coach / Communicator:** Teach, coach and present to various BU personnel to ensure understanding of continuous improvement processes, desired outcomes, and the role the business plays in the Opportunity to Value process. + **Strategic Planner:** Coordinate potential opportunities with BU leaders by identifying where?CI can be incorporated in the overall strategic plan and as part of the?annual?operational plan development. Present findings based on strategic?insights from resources, such as FFI (FERC Form I), EPRI (Electric Power Research Institute), and OHI (Organizational Health Index), among others.?? + **Delivery Manager:** Define service level expectations and a sustained performance management system, accountable to achieve mutual outcomes. Identify value opportunities and align with the business and FBP on the value realization. Leverage continuous improvement methodologies and tools, including automation, to meet process improvement objectives. Monitor and communicate results of CI metrics to senior leadership. + **Leader:** Provide dotted-line leadership and oversight of shared resources from the communities of practice within the CI function and team resources from the business assigned to support CI projects. **Minimum Requirements** Bachelor's Degree and Minimum of 8+ years of related business experience OR in lieu of degree, minimum 12+ years of related business experience is required. **Preferred Education & Experience:** + Master's degree preferred. + 2-3+ years prior utility experience and **Minimum knowledge, skills and abilities required of the position** + Well-organized with excellent written and verbal communication, reporting and presentation skills + Analytical skill set with advanced knowledge of Microsoft Office Suite + Knowledge and experience with process improvement tools and methods is preferred (e.g. Lean, Six-Sigma, Agile, Process Mapping, Intelligent Automation) + Proven experience with analyzing data for insights to drive better business decisions + Demonstrated experience partnering and consulting with senior & executive leaders, including identifying needs, developing comprehensive plans, identifying deliverables and presenting results/recommendations to enable outcomes + Complex problem-solving skills + Program and project management experience + Ability to effectively communicate with and influence BU leaders to own and implement improvement initiatives **Primary Location:** Louisiana-New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** Level I **Union description/code** : NON BARGAINING UNIT-NBU **Number of Openings** : 1 **Req ID:** 101427 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the full statement. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Consulting, Lean Six Sigma, Manager, Nuclear, Technology, Management, Energy, Research

Keywords: Entergy, New Orleans , Sr. Manager, Continuous Improvement Business Partner, Executive , New Orleans, Louisiana

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