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Bi/Lingual Customer Care Account Manager

Company: Witt/Kieffer
Location: New Orleans
Posted on: April 10, 2021

Job Description:

Bi/Lingual Customer Care Account Manager-- About the Organization PosiGen was founded in 2011 in New Orleans, LA, with the mission of making a positive financial impact on the lives of homeowners. PosiGen pairs energy efficiency retrofits and solar power systems to reduce household energy consumption. We are dedicated to increasing energy independence and ensuring the financial security of the communities we serve. Since our humble beginnings, PosiGen has expanded its solar energy and energy efficiency mission across Louisiana, New York, Connecticut and Florida.

PosiGen's Vision is to be the world's most amazing energy enterprise dedicated to delivering freedom, power and pure positive energy to all.

We are expanding quickly, and constantly challenging ourselves to think outside the box to promote solar energy and customer savings. Join PosiGen, and help us make a difference.
EOE Statement PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.
Category Account Management Description PosiGen's mission is to help low to moderate income families save money with green sustainable energy. Join our organization to be a part of our mission and to build your career. Visit to see how you can help families in your community save money on energy costs. (See job details below) Essential Job Functions

  • Answer questions regarding system performance, maintenance
  • Handle escalated customer calls and collection issues. Address any issues expediently to ensure customer satisfaction
  • Comply with regulatory and Company policies at all times
    • Deliver a consistent and professional level of service at alimes
    • Achieve set revenue targets and call objectives
    • Advise and influence customers on the payment options for debt recovery
    • Handle each call promptly and in the correct manner, updating records accordingly
    • Input customer related data accurately and efficiently
    • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified
    • Explain the terms of lease as appropriate
    • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
    • Decide on the correct action when negotiating payments and handling customer issues
    • Complete any administrative tasks as required for the efficient running of the department
    • Follow strict company policies and procedures at all times, ensuring that all requirements are met
    • Make field collection visits in assigned region per tasks given
    • Receive incoming and make outbound calls to customers in arrears to discuss payment options
    • Additional duties required as needed Position Requirements Competencies
      • Able to work independently and prioritize work load
      • Persuasive, persistent and self-motivated
      • Able to show empathy, assertiveness, tact and resilience
      • Have the ability to relate to people from a variety of different backgrounds.
      • Ability to deal with 30+ inquires per day via inbound/outbound phone calls and email
      • Ability to accurately type 45 words/minute
      • Ability to adapt in a fast paced, changing environment
      • Ability to communicate effectively over the phone and email
      • Team player attitude a MUST!Education/Experience
        • Bi-lingual (English/Spanish) required
        • Possess a High School diploma or GED
        • Two years of customer service experience
        • Salesforce experience is a plus
        • Knowledge of Microsoft Outlook is required
        • Excellent written and verbal communication skills required
        • Excellent customer service experience and skills are required
        • Must have a valid state license and clear driving record
        • Must have reliable transportation Full-Time/Part-Time Full-Time Shift -not applicable- Relocation Assistance Salary Requirements Position Bi/Lingual Customer Service/Collections Agent Number of Openings 1 Exempt/Non-Exempt Non-Exempt Location New Orleans, LA This position is currently accepting applications. Bi/Lingual Customer Service/Collections Agent in Jefferson, LA
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Keywords: Witt/Kieffer, New Orleans , Bi/Lingual Customer Care Account Manager, Executive , New Orleans, Louisiana

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