Operations Manager Bonus Eligible - Courtyard (21146642)
Company: Marriott International, Inc.
Posted on: January 16, 2022
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Courtyard New Orleans French Quarter/Iberville located at 910
Iberville Street, New Orleans, LA, 70131 is hiring a Operations
Manager Bonus Eligible.
Responsible for assisting in successfully executing all operations
in the hotel Operations departments (may include Front Office,
Business Center, Recreation/Health Club, Housekeeping, Food and
Beverage/Culinary and Engineering/Maintenance) and managing staff.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Ensures that
standards and procedures are being followed. Leads specific team
while assisting with meeting or exceeding property goals.
Education and Experience
High school diploma or GED; 4 years experience in the guest
services, front desk, housekeeping, or related professional
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping,
or related professional area.
CORE WORK ACTIVITIES
Leading Operations Team
Ensures that goals are being translated to the team as they relate
to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes
motivation, empowerment, teamwork, continuous improvement and a
passion for providing service.
Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet
Leads by example demonstrating self-confidence, energy and
Assists employees in understanding guests ever-changing needs and
expectations, and exceeding them.
Managing Property Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and
hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest
Provides excellent customer service by being readily
available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality
Assists in performing required annual Quality audit with GM &
Ensures a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and
completed in a timely fashion.
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people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., New Orleans , Operations Manager Bonus Eligible - Courtyard (21146642), Executive , Metairie, Louisiana
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