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Debit/Credit Card Business Manager

Company: Fidelity Bank
Location: Metairie
Posted on: January 16, 2022

Job Description:

The Debit/Credit Card Business Manager is responsible for managing the operations, implementation, enhancement, and on-going sales support of Fidelity Bank's debit card products. Identifies and manages vendors that support various aspects of the plastic products. Responsible for establishing service standards for plastics and customer service.
Required:


  • Bachelor's degree in related business field. Four years of related experience can be substituted for the degree.
  • 5 years of related experience in debit card product management
  • Extensive knowledge of retail banking/debit and credit card operations, procedures, Regulation E, and related data processing concepts
  • Experience selecting and managing external service providers
  • Familiar with Visa and MasterCard requirements and operations
  • Strong interpersonal, verbal, and written communication skills
  • Ability to meet deadlines, multi-task and prioritize
  • Ability to work independently while contributing as a team player to the goals of the department
  • Good customer service, organizational, communication, and interpersonal skills

    Preferred:

    • Prior knowledge of Horizon, Client Link, and Intercept systems
    • Experience in Project Management

      Specific Job Functions:

      • Serve as subject matter expert on debit and credit card related projects including product development, implementation, and system installation
      • Ensure updates and maintenance are compliant with network and financial institution operating policies and regulations
      • Oversee the -day-to-day operations related to credit cards including credit card activities, cancellations, limit change requests, balance transfers, reporting deadlines, address changes, charge offs, payments, and VIP requests
      • Ensure all duties related to debit card adjustments and disputes are performed with strict adherence to Regulation E
      • Develop department procedures related to debit cards, credit cards, and debit card disputes
      • Assist in developing and executing strategic direction in the growth and maintenance of card program
      • Monitor and evaluate program on a periodic basis and make required adjustment recommendation to endure profitability and customer satisfaction
      • Work with our marketing team to promote and advertise products
      • Responsible for generating reports and providing research on point-of-compromise, fraudulent activity, and card usage
      • Responsible for balancing GLs for ATM disputed settlement as needed
      • Complies with regulatory rules and regulations evidence through success completion of training
      • Exhibit Fidelity's World Class Service Standards while illustrating our service mantra of Simple, Easy, Fast with every interaction

        Fidelity Bank provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
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Keywords: Fidelity Bank, New Orleans , Debit/Credit Card Business Manager, Executive , Metairie, Louisiana

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