Rooms Operations Manager
Company: Marriott International, Inc
Location: New Orleans
Posted on: May 16, 2022
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Job Description:
Posting Date May 10, 2022Job Number Job Category Rooms & Guest
Services OperationsLocation Renaissance New Orleans Pere Marquette
French Quarter Area H, 817 Common Street, New Orleans, Louisiana,
United StatesBrand Renaissance HotelsSchedule Full-TimeRelocation?
NPosition Type ManagementLocated Remotely? NYou were always one of
those curious kids who opened every cabinet, peeked behind every
door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live
life to discover. You are passionate about your neighborhood,
always looking to explore the places one wouldn't find in a travel
guide. If this sounds like you, you're in the right place. You've
got authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it's a place to
discover, a place in the world with style like yours. That's why
we're not just looking for anyone. We're looking for someone like
you.JOB SUMMARYAssists in managing the execution of all operations
in the rooms area departments (e.g.,Front Office,
Engineering/Maintenance, Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting
with meeting or exceeding property goals.CANDIDATE PROFILEEducation
and Experience--- High school diploma or GED; 4 years experience in
the guest services, front desk, housekeeping, or related
professional area.OR--- 2-year degree from an accredited university
in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the guest
services, front desk, housekeeping, or related professional
area.CORE WORK ACTIVITIESLeading Room Operations Team--- Verifies
that goals are being translated to the team as they relate to guest
tracking and productivity.--- Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork,
continuous improvement and a passion for providing service.---
Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths.---
Verifies that the team has the capabilities to meet
expectations.--- Leads by example demonstrating self-confidence,
energy and enthusiasm.--- Assists employees in understanding
guests' ever-changing needs and expectations, and exceeding
them.Managing Property Rooms Operations Function(s)--- Assists in
managing the execution of all operations in the rooms area
departments (e.g., Front Office, Engineering/Maintenance,
Housekeeping).--- Follows property specific second effort and
recovery plan.--- Publishes all guest satisfaction results in a
timely fashion including all guest satisfaction forms, comment
cards and guest letters.--- Takes proactive approaches when dealing
with employee concerns.--- Extends professionalism and courtesy to
employees at all times.--- Communicates/updates all goals and
results with employees.--- Meets semiannually with staff on a
one-to-one basis.--- Assists/teaches the team scheduling against
guest and hours/occupied room goals.--- Performs hourly job
functions as needed.--- Performs other duties, as assigned, to meet
business needs.Managing and Monitoring Activities that Affect the
Guest Experience--- Understands the brand's service culture.---
Provides excellent customer service by being readily
available/approachable for all guests.--- Strives to continually
improve guest and employee satisfaction.--- Takes proactive
approaches when dealing with guest concerns.--- Extends
professionalism and courtesy to guests at all times.--- Responds
timely to customer service department request.--- Verifies that all
team members meet or exceed all hospitality requirements.Managing
Profitability--- Assists in performing required annual Quality
audit with General Manager (GM) & Regional Director (RD).---
Verifies that a viable key control program is in place.--- Reviews
financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program
improvement.--- Strives to maximize the financial performance of
the department.Conducting Human Resources Activities--- Interviews
and assists in making hiring decisions.--- Receives hiring
recommendations from team supervisors.--- Verifies that
orientations for new team members are thorough and completed in a
timely fashion.--- Solicits employee feedback, utilizes an "open
door" policy, and reviews employee satisfaction results to identify
and address employee problems or concerns.--- Verifies property
policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the
Peer Review Process, where applicable.--- Celebrates successes and
publicly recognizes the contributions of team members.Marriott
International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc, New Orleans , Rooms Operations Manager, Executive , New Orleans, Louisiana
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