Account Service Manager - Lowes Partner
Company: NOVO Building Products
Location: New Orleans
Posted on: August 6, 2022
The Empire Company is one of the largest millwork distribution
companies in the United States and is currently looking for a
highly motivated individual who thrives in a fast-paced environment
for a full-time **Account Service Manager** position.
The Account Service Manager position is responsible for managing
the service of a set of Lowes stores in a specific geographic area
including building/maintaining relationships with store personnel,
ensuring the appropriate inventory levels, product merchandising
and stocking of Empire products.
Responsible for the service of the Empire products in assigned home
Travel to assigned home center stores
Build relationships with home center store management and
Review store merchandising and inventory
Ensure accurate "on-hand" counts
Make Cycle count adjustments
Maintain customer inventory levels
Ensure the optimal appearance of Empire products in the customer
Stock assigned home center stores within the time frame for that
National Home Center (after products have been received into the
Document any agreements/arrangements made with the local store
staff regarding stocking or inventory
Make recommendations for customer orders to maximize turns without
Prepare returns and credits
Making sure point-of-purchase materials and literature are up to
date and in place.
High school diploma; Bachelor's Degree in related field
A valid driver's license, un-restricted except for corrective
Proof of current auto insurance.
Strong communication skills; the ability to communicate effectively
with people at all levels
Strong relationship building skills and foster the relationship
between Empire and the customer
Solid organization and time management skills
Ability to work independently while adhering to deadlines
Solid Computer skills; specifically, Microsoft Outlook, Excel and
Ability to work a flexible work schedule
Knowledge of millwork products
Training in construction and/or inventory analysis helpful.
Bachelor's Degree in related field
Prior field service work experience or big box retail
Customer focus - the willingness to go above and beyond
Ability for overnight or daily travel to any of the Area Manager
stores is required.
Regional Travel: 80
% of overnight travel: 30-40%
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
Standing, walking, bending or twisting - up to 60%
Lifting 5 - 25 lbs. - up to 40%*
Lifting 35 - 50 lbs. - up to 20%
Lifting 100 lbs. and over (with assistance) - up to 10%
Pushing/pulling up to 25 lbs. - up to 40lbs.
About the company:
Novo Building Products is a leading manufacturer and distributor of
moulding, stair parts, doors, and other specialty building products
servicing building material dealers (lumberyards), door shops,
retail home centers, and millwork manufacturers throughout the
United States. The North American divisions include The Empire
Company, Southwest Moulding, Ornamental Mouldings, and LJ
We offer a comprehensive benefits package including: medical,
dental and vision, PTO, paid holidays, and 401(k) with company
For more information please visit our website at:
NOVO Building Products is an Equal Employment Opportunity employer
#NHC Associated topics: customer service team manager, director,
expertise, gerente de servicio, guide, lead, manager, monitor,
operations manager, supervisor
Keywords: NOVO Building Products, New Orleans , Account Service Manager - Lowes Partner, Executive , New Orleans, Louisiana
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