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Front of House Manager

Company: Brechtel Hospitality, a proud franchisee of Walk-O
Location: Metairie
Posted on: August 7, 2022

Job Description:

Job Description

Job Description: The goal and responsibility of the FOH Leader is to teach, coach, and develop all employees to the best of their ability as a Brechtel Hospitality Team Member through Employee On-boarding and "On the Job" (OJT) training program.

FOH Leaders will be required to provide verbal and written communication with employees and Managers. FOH Leaders will also be required to instruct classrooms, attend quarterly meetings, attend and/or instruct workshops, and update all FOH teammates of any new training material. The purpose of a FOH Key Leader is to develop every new employee into one of the best, ensuring every guest has an exceptional and memorable Guest Journey.

Qualifications:• Recommended by current Managers• Ready Image at all time• No write-ups within the last six months prior to interview. • Outstanding work ethic and a winning attitude• Thorough knowledge of Concept History, Culture, and Standards• Approachable, considerate, and diplomatic• Leads by exampleCompletes FOH Key Certification

Qualities of an effective FOH Leader:• Image: -Meeting and maintaining Concept Uniform and grooming Standards at all times. Encourages teammates meet, maintain, and/or improve image.• Excellent Communication Skills: -Clear, concise, and consistent verbal and written communication among Team Members and • Managers. Able to speak at length in a one-on-one setting as well to large groups.• Language Skills: -Able to effectively communicate subject knowledge to recruits in a language they are able to understand. • Punctuality-Must always be early for classrooms and training shifts to prepare and lead by example• Self-Motivated: -Shows initiative to assist every new employee to become the best FOH team member they can be• Organizational Skills: -Ability to organize and maintain new recruit paperwork• Time Management: -Must be able to relay all necessary information within the allotted time• Communication and Poise: -Must be able to communicate with others in a warm and helpful manner while simultaneously building credibly and rapport.

• Lead by Example: Setting a good example for all teammates by maintaining a professional and approachable image at all times. Ability to maintain composure in less than ideal situations.• Adaptability: Able to adapt to less than ideal conditions for training as well as adapt training process and content to the new recruits' level of experience• Patience: Able to be understanding and work calmly with all teammates• Teaching: able to relay information in a manner the recruit comprehends• Subject Knowledge: Must have thorough knowledge of all HOH recipes, specs, and responsibilities as well as the concept and culture. Must be able to pass all tests with 100%

Benefits and Compensation-Salary 50k-65k-Paid Vacation-Health insurance, Dental & Vision-Bonus Comp package based off AORs. We use eVerify to confirm U.S. Employment eligibility.

Keywords: Brechtel Hospitality, a proud franchisee of Walk-O, New Orleans , Front of House Manager, Executive , Metairie, Louisiana

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