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Merrill Market Client Relationship Manager - Louisiana Mississippi Market required

Company: Softpath System LLC
Location: New Orleans
Posted on: September 24, 2022

Job Description:

Job Description

Brokerage Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Brokerage Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Brokerage's Financial Advisors help clients pursue the life they envision through a one-on-one relationship with an advisor committed to their needs. We believe trust comes from transparency. Our trusted financial advisors are equipped with access to the investment insights of Brokerage coupled with the banking convenience of Client.The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Brokerage Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team. The MCRM manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. The MCRM partners closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff. Specific responsibilities include, but are not limited to:Ensuring client service expectations are met and exceeded while balancing the risk and exposure for MerrillManaging the branch's Wealth Management Client Associates and Service Support StaffRepresenting the office and Brokerage with clients, prospects, Financial Advisor recruits, vendors, regulators and outside legal counselRequires diversification and experience with Client and Brokerage Products & Services, Trend Analysis, Risk Assessment, Human Resources and broad Industry KnowledgeCoaching teams to deliver a modern, digital first service model focusing on client satisfaction Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterpriseManaging the daily operations ensuring compliance to industry regulations, and policies and proceduresKey Qualifications for the role:Candidates are required to currently hold Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) equivalent licensesSeries 3, 31 licenses, if warrantedMinimum 5+ years professional experience requiredCurrent or previous Brokerage Wealth Management experience strongly preferredSelf-motivated and client centricExpert knowledge of regulatory and supervisory requirements and corporate policies and proceduresInvestment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)Prior trend analysis experienceStrong customer service and communication skillsStrong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegateDesired Skills:Bachelor's degree or equivalent work experienceWorkday/Job Code DescriptionResponsible for overall delivery and management of the client service experience for the Division and Market. Accountable for proactive client service, client advocacy, transition management, and problem resolution to improve the client experience. Responsible for client contact management, direct client contact and the management of service delivery from the branch office, working closely with home office service organizations to ensure superior service to all Brokerage clients. Responsible for transition and coordination of clients to Brokerage, including review supervision and approval of new accounts. Responsible for the coordination of recruits transitioning from the competition. Responds to and resolves complaints, working with Litigation or Compliance personnel, regarding operations/services received from clients or regulators. Responsible for utilizing PMAC to support the transition of FA accounts as well as opportunities to increase client assets. Responsible for the management and development of the branch office support staff including operations employees and the Client Associates, this includes but is not limited to conducting performance reviews with support staff and being responsible for resource allocation for the Market, managing head count report, etc. Serve as point of contact for implementation of the WMW in the Market, serve as the ongoing WMW conduit for all enhancements including communications and training. Responsible for knowledge and experience associated with Operations management expanding the ability to manage the daily processes of an organization, creating operating efficiencies, understanding/designing work flows, while simultaneously focusing on future initiative and their impact to both the unit and the Firm as a whole. Responds to and resolves operations and services complaints, working with Litigation or Compliance personnel, received from clients or regulators. Responsible for identification, follow up, escalation and reconciliation of compliance and other risk matters, and partnering with CBRU and Legal when appropriate. Responsible for facilitating the supplemental compensation contract process between the Financial Advisors and Client Associate on an on-going basis. In partnership with OMT, responsible for reassigning accounts. Ability to monitor, assess, execute and address client needs in an effort to ensure overall service satisfaction, retention and acquisition. Liaison to various service and operational partners to drive client satisfaction opportunities.

Keywords: Softpath System LLC, New Orleans , Merrill Market Client Relationship Manager - Louisiana Mississippi Market required, Executive , New Orleans, Louisiana

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