Manager Of Implementation

Company: Gilsbar
Location: Covington
Posted on: May 28, 2023

Job Description:

Manager of ImplementationBusiness SupportJob DescriptionWHO WE ARE: At HealthComp we believe that how we act is who we are. When it comes to our people, they matter. We strive to be caring, act with integrity and treat others with respect because we believe people have value. We want to give everyone an opportunity to succeed and make good use of their talents. We want to build leaders but believe that family always comes first. We reward loyalty, achievement, attitude and effort. When it comes to our clients, we focus on their interests, aim to serve them well and seek to satisfy them. Our best clients are those clients who value us just as we value them. Making long-term investments in our people and our business is how we strive for success.SUMMARY: HealthComp is an Equal Opportunity Employer that does not discriminate on the basis of any characteristic or activity protected by federal, state or local laws. This Job Description is a summary of the essential functions and tasks that will generally be expected of this position. HealthComp reserves the right to change this Job Description without notice.ESSENTIAL DUTIES AND RESPONSIBILITIES OF ALL HEALTHCOMP JOB POSITIONS include the following. Other duties may be assigned.* The ability to adhere to a work schedule and regularly attend work to meet client and HealthComp production requirements.* The ability to work in a high paced office, call center environment.* The ability to work on a computer and multi-task (such as talk and type)* The ability to interact in a professional manner with coworkers, clients and customers.* The ability to focus on work and consistently perform tasks in compliance with HealthComp and client policies and procedures.* The ability to meet assigned deadlines.ESSENTIAL DUTIES AND RESPONSIBILITIES OF THIS JOB POSITION include the following. Other duties may be assigned.* The ability to use independent judgement and discretion on matters of great significance to the company.* The ability to independently recommend and carry out disciplinary action, terminations, interviews, hiring, daily coaching and other high level supervisory responsibilities.* Responsible for managing the implementation team members and all aspects of implementation with new groups and/or new products with current groups.* Trains, supports, and mentors team members.* Implements complex or high-profile clients as the lead point of contact.* Drives innovative development of client implementation processes while applying best practices.* Serves as escalation point and decision maker for implementation issues. Monitors and communicates new client successes and risks.* Works with other department leaders to provide strategic direction with best practices for onboarding new clients.* Holds internal teams accountable to meet deadlines and addresses missed deadlines with leadership team.* Responsible for knowing all products and services sold and escalating scope creep to leadership team.* Works with account management to continually improve processes and procedures for successfully onboarding new clients.* Works as part of the enterprise-level implementation team which services all locations, developing and driving a standard, measurable and effective implementation process.SUPERVISORY RESPONSIBILITIESResponsible for the overall direction, coordination and evaluation of this unit. Managerial responsibilities are carried out in accordance with the organization''s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; recommending termination decisions in coordination with Human Resources.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be computer literate and knowledgeable in Windows and Microsoft Office environment, including Word and Outlook. Microsoft Excel and knowledge of insurance database system a plus.EDUCATION and/or EXPERIENCEBachelor''s degree from four-year college or university. Minimum of five years related experience and/or training; or equivalent combination of education and experience. Prior leadership experience preferred.CERTIFICATION/LICENSENone requiredLANGUAGE SKILLSAbility to read and interpret documents and instructions, short correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organizations.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: talking, typing, communicating with coworkers, clients, and customers, utilizing a computer and applicable computer programs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: fast paced office, call center environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is exposed to distracting noises (such as phones ringing and others talking near you) because this is a fast paced office, call center environment. Employees must be able to focus and perform their responsibilities in this environment.Title in ADP:Department:Reports To:FLSA Status:Prepared By:Last Update:Approved By:Approved Date:ACKNOWLEDGEMENTI have received and read this job description. I accept the position and duties listed herein._________________________________________Employee Signature Date

Keywords: Gilsbar, New Orleans , Manager Of Implementation, Executive , Covington, Louisiana