Director Application Operations and Development > > >

Company: Tulane University
Location: New Orleans
Posted on: May 28, 2023

Job Description:

Director Application Operations and Development VP Technology/Infrastructure Location: New Orleans, LA Summary The Directorof Application Operations and Development will act as the operational lead for enterpriseinformation systems that may include ERP, student information systems, researchsystems, customer relationship management systems, reporting platforms, datawarehousing, content management, and workflow automation. Overseeing end-to-endintegration of software components to support the effective and efficientdelivery of services across the organization. Leading the development andimplementation of standard operating procedures and policies with an emphasison maintaining and ensuring operation continuity and security of informationassets. Overseeing project communications and supervising staff. Deliveringprojects that meet the requirements outlined in business cases and meetsreasonable expectations. Recommending changes to existing products or servicesto better aide the end user. Effectively managing vendors for all support andtroubleshooting efforts related to core enterprise applications. Works directlywith vendors on equipment and software purchases, as well as support andmaintain contracts. Developing and implementing IT processes in asset management,change management, incident management, and configuration management. This rolehas the capacity to sit fully remote, with travel to New Orleans, LA once aquarter minimally. Required Knowledge, Skills, and Abilities

• Passion for strong service commitment and delivery. -
• Demonstrated leadership, diplomacy and relationship building skills. -
• Excellent interpersonal, verbal, and written communication, and presentation skills. -
• Proven problem-solving, mediation, and negotiation skills.
• Strong overall technology foundation and understanding of the evolving landscape. -
• Excellent organizational and time management skills; demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines. Required Education and/or Experience
  • Bachelor's degree in Computer Science, Data Science,Management Information Systems or similar and 5+ years' progressive experiencein similar position. -
  • Experience in leading large Enterprise Systemssuch as Enterprise Resource Planning Systems (ERP) or Student InformationSystems (SIS). Preferred Qualifications
    • ITSM/ITIL experience -
    • Prior experience in Higher Education Compensation Information This position is a exempt, salaried position assigned to pay grade 28PREM. Tulane offers a variety of options to enhance your health and well-being so thatyou may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See ourCandidate Resources to learn more about our hiring process and what to expect. How to Apply This position will close on - the date it is filled Please Note: Tulane University has officially adopted a mandatory COVID-19 vaccination policy, which includes the requirement of a booster when eligible. All employees and visiting faculty must be fully vaccinated with a COVID-19 vaccination or obtain approval for a medical or religious exemption prior to beginning employment. Click "Apply Now" to apply for this job. Tulane University is committed to creating a community and culture that foster a sense of belonging for all. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We encourage all qualified candidates to apply. We are intentionally seeking candidates who are committed to fostering equity, diversity, and inclusion in support of Tulane's Strategy for Tomorrow . Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the Office of Human Resources & Institutional Equity by phone at 504-865-4748 or email hr@tulane.edu .

Keywords: Tulane University, New Orleans , Director Application Operations and Development > > > , Executive , New Orleans, Louisiana