General Manager
Company: Aimbridge Hospitality
Location: New Orleans
Posted on: September 14, 2023
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Job Description:
Job Summary
The General Manager is a polished well-spoken and well-regarded
ambassador who carries a strong vision for their hotel. He or she
is charged with responsibility for all aspects of operations for
their assigned property; providing support supervision and guidance
to their management team and front line associates. He or she will
ensure that financial performance is optimized that high quality
product and service levels are maintained and that the hotel is
operated in compliance with state federal and local regulations as
well as Company and brand standards.
The General Manager will establish priorities and lead key
operational initiatives such as the sales plan and budget
development and execution of physical property improvement
projects. They will provide hands on leadership to ensure that
revenue is maximized while expenses are effectively controlled.
They will serve as the linchpin for communications with guests and
clients associates ownership corporate representatives brand
representatives and key vendors.
Exempt managers must customarily and regular direct the work of at
least 2 full-time associates or their equivalents. Primary duties
must consist of administrative executive or professional tasks more
than 50 percent of the time and job duties must also involve the
use of discretion and independent judgement more than 50 percent of
the time.
Responsibilities
QUALIFICATIONS:
At least 6 years progressive experience in a hotel or a related
field; or a 4-year college degree and at least 4 to 5 years of
related experience; or a 2-year college degree and at least 5 to 6
years of related experience.
Must be proficient in Windows operating systems Company approved
spreadsheets and word processing.
Must have valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including
anticipating preventing identifying and solving problems as
necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the
constraints of the particular need.
Must be effective at listening to understanding clarifying and
resolving the concerns and issues raised by co-workers and
guests.
Must be able to work with and understand financial information and
data and basic arithmetic functions.
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which
include compliance with Aimbridge Hospitality dress code and
wearing a name tag when working (per brand standards).
Comply with and ensure adherence to Aimbridge Hospitality's
standards and regulations to encourage safe and efficient hotel
operations.
Comply with certification requirements as applicable for position
to include: Food Handlers Alcohol Awareness CPR and First Aid
In conjunction with the Director of Sales conduct a daily ABR
meeting focusing on the number of prospecting and existing account
calls each person will make and the potential business results of
these calls.
Play a pivotal role in hotel sales efforts including calling on top
ten accounts meeting clients hosting luncheons and receptions and
meeting with on-site contacts on a daily weekly and monthly
basis.
Tour the operating departments daily making adjustments as needed
via department heads.
Conduct weekly staff meetings including weekly training sessions
presented by managers and self using the steps to effective
training according to Aimbridge Hospitality's standards and the
review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in
a timely fashion.
Hold a monthly financial review with all department managers and
available supervisors.
Ensure that all department heads maintain budgeted productivity
levels and Aimbridge Hospitality's standard checkbook accounting
procedures.
Develop managers for future advancement through competency training
and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of
management trainees.
Adhere to all Aimbridge Hospitality policies and procedures and
train new managers to ensure compliance. Oversee and assist in the
company budget process as required.
Ensure that training in service standards is taking place in each
department using the steps to effective training according to
Aimbridge Hospitality standards.
Assist in creating a positive team-oriented environment which
focuses on the guest through employee development and
motivation.
Inspect rooms regularly (weekly at a minimum) with both the
Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P
process.
Ensure that all appropriate information for financial documents is
received by the Corporate Office monthly in compliance with the
monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property
through inspections and preventive maintenance programs with
department managers.
Ensure that employees are at all times attentive friendly courteous
and efficient in their interactions with guests managers and all
other employees.
Forecast monthly the hotel's financial position by estimating
revenues and line-by-line expenses. Analyze previous and projected
data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring
procedures according to Aimbridge Hospitality S.O.P.'s. Ensure that
all managers are in compliance with the standards in their
interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant position
within the hotel prior to any offer being extended.
Perform all department manager performance appraisals according to
Aimbridge Hospitality S.O.P.'s and ensure that managers are in
compliance with the standards in their administration of
performance appraisals to their staff.
Motivate coach counsel and discipline all management personnel
according to Aimbridge Hospitality S.O.P.'s and ensure that
managers are in compliance with the standards in their
administration of counseling and disciplinary steps.
Maintain a professional working relationship and promote open lines
of communication with managers employees and other departments.
Ensure that all employees receive fair and equitable treatment
according to Aimbridge Hspitality S.O.P.'s.
Meet all sales clients on the property including meeting contacts
and potential clients touring the property to assist in the sales
effort.
Be in the public areas during peak times greeting guests and
offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically
with regard to security and initiate a monthly safe audit.
Conduct bi-monthly credit meetings and take an active role in the
hotel credit and collection policies.
Complete required corporate training modules and become certified
to train those as required.
Ensure that all scheduled meetings take place on the property.
Property Details
Situated just a few minutes from the vibrant French Quarter and
Arts District, the Hilton New Orleans/St. Charles Avenue hotel was
inducted into the Historic Hotels of America in November 2014.
Discover beautifully renovated rooms, extensive function space,
stylish dining, and fantastic leisure facilities in the heart of
Louisiana's main business district.
Company Overview
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in all 50 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.
Benefits
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
Now offering Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Keywords: Aimbridge Hospitality, New Orleans , General Manager, Executive , New Orleans, Louisiana
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