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Primary Care/Student Health Practice Manager

Company: Louisiana State University School of Medicine
Location: New Orleans
Posted on: April 3, 2024

Job Description:

Description:SUMMARYThe LSU Healthcare Network is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers - from primary care to specialty care - at several multi-specialty care locations in and around the Greater New Orleans area.The Practice Manager provides leadership in planning, guiding and coordinating practice operations for LSUHN. The primary responsibilities of this position are supervision of all practice staff (excluding providers), and managing and coordinating the development and implementation of policies and procedures as they relate to customer service. We offer a competitive compensation and benefits package including:

  • 15 PTO Days
  • 11 Paid Holidays
  • 401(k) Plan with employer match (dollar for dollar up to 6% of employee contriubtion)
  • Health Insurance
  • Tuition ReimbursementQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Oversees and manages administrative functions within assigned office or division.
    • Courteously and professionally greet and communicate with patients, providers, and LSUHN staff at all times.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    • Has a pleasant and friendly attitude.
    • Highly developed sense of integrity and commitment to customer satisfaction.
    • Proactively address and assist with customer service resolution.
    • Ability to communicate clearly and professionally, both verbally and in writing.
    • Manages the day to day operations of a physician practice.
    • Serves as a working supervisor to assist other staff in the day-to-day operations.
    • Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
    • Manages staff relations including performance management, staff satisfaction and conflict management.
    • Performs and oversees scheduling, recruitment, and payroll.
    • Oversee proper inventory of student health and primary care vaccinations with aid of clinical staff
    • Monitor with clinical staff the proper student health paperwork that is needed to meet documentation criteria outlined by Student Health Director
    • Direct employees to meet all mandatory HR requirements
    • Assures employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised.
    • Monitors departmental budgets, regulatory compliance, departmental contracts and vendor relations
    • Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
    • Supports special projects and business analysis as requestedSUPERVISORY RESPONSIBILITIES
      • Capable of supervising Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Medical Assistants (MAs) and clerical staff.Requirements:EXPERIENCE AND EDUCATION
        • Undergraduate Degree in Healthcare, Business Administration, or similar discipline preferred. Extensive multi-disciplinary healthcare leadership experience may be taken into consideration in lieu of degree.
        • 2-3 years of progressively-responsible, hospital or clinical management experience required
        • EPIC experience strongly desired.
        • Student Health and primary care clinic management experience preferredCOMPETENCIES:
          • Highly organized, proactive, attentive to details and goal oriented
          • Highly developed sense of integrity and commitment to customer satisfaction.
          • Ability to create an atmosphere and conditions that are conducive to, and foster, motivation of employees.
          • Ability to identify problems, think logically - or creatively, and devise practical solutions
          • Excellent writing and oral presentation skills
          • Knowledge of practice management/EHR applications, comfort using Microsoft Office and other web-based systems.
          • Desire to work as part of a multi-disciplinary team to improve patient's health and wellness
          • Strong interpersonal skills and effective telephone skills
          • Strong level of confidentiality due to the sensitivity of materials and information handled.
          • Ability to work independently and be self-directed and flexible. WORK ENVIRONMENT:
            • Required to work in excess of 40 hours per week if necessary.
            • Capable of working and remaining calm in a stressful environment.
            • Capable of maintaining a safe and professional environment for co-workers and patients.PHYSICAL DEMANDS:
              • While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; talk and hear.
              • Employee must occasionally lift and/or move 25-50 pounds.
              • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.PI9e5e8d08f64b-31181-33406709

Keywords: Louisiana State University School of Medicine, New Orleans , Primary Care/Student Health Practice Manager, Executive , New Orleans, Louisiana

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