Assistant General Manager

Company: Upscale Steakhouse
Location: New Orleans
Posted on: August 30, 2024

Job Description:

Job Overview:We are seeking a dynamic and experienced Assistant General Manager to join our team at a premier fine dining establishment. The ideal candidate will possess a passion for hospitality, a keen eye for detail, and a strong leadership presence. As the Assistant General Manager, you will play a crucial role in ensuring that our guests receive exceptional service, and our operations run smoothly and efficiently.Key Responsibilities:

• Operational Management:
  • Assist the General Manager in overseeing daily operations of the restaurant, ensuring a high standard of service, cleanliness, and overall guest satisfaction.
  • Manage and coordinate front-of-house activities, including reservations, guest seating, and table turnover.
  • Monitor and maintain high standards of food quality, presentation, and consistency in collaboration with the Executive Chef.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Staff Leadership & Development:
    • Lead, motivate, and mentor the front-of-house team, fostering a positive and professional work environment.
    • Assist in recruiting, training, and developing team members to ensure they deliver exceptional service.
    • Conduct regular performance evaluations, providing feedback and guidance to support staff development and improvement.
    • Manage staff schedules and ensure adequate coverage for all shifts.
    • Guest Experience:
      • Address guest concerns and complaints promptly and professionally, ensuring a positive resolution.
      • Cultivate relationships with regular guests and VIPs, ensuring personalized and memorable dining experiences.
      • Monitor and respond to guest feedback, both in-person and online, to continually improve service quality.
      • Financial Management:
        • Assist in managing the restaurant's financial performance, including budgeting, forecasting, and cost control.
        • Monitor inventory levels and coordinate with suppliers to ensure timely and cost-effective procurement of goods.
        • Assist in developing and implementing strategies to maximize revenue, including upselling and promotional activities.
        • Marketing & Events:
          • Collaborate with the General Manager and marketing team to develop and execute promotional events and campaigns.
          • Assist in managing private dining events, ensuring seamless execution and exceptional guest satisfaction.Qualifications:
            • Minimum of 3-5 years of management experience in a fine dining or upscale restaurant environment.
            • Strong understanding of food and beverage operations, including wine and spirits knowledge.
            • Exceptional leadership and team management skills with a focus on staff development.
            • Excellent communication and interpersonal skills.
            • Ability to remain calm under pressure and handle difficult situations with tact and professionalism.
            • Strong organizational and multitasking abilities.
            • Proficiency in restaurant management software and POS systems.
            • Availability to work evenings, weekends, and holidays as required.Preferred Qualifications:
              • Degree in Hospitality Management, Business Administration, or a related field.
              • Sommelier certification or advanced wine knowledge.
              • Experience in event planning and execution.Benefits:
                • Competitive salary.
                • Comprehensive benefits package including health, dental, and vision insurance, 401k with Company Match.
                • Opportunities for professional growth and advancement within the company.
                • Employee discounts on dining.How to Apply:Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.
                  
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Keywords: Upscale Steakhouse, New Orleans , Assistant General Manager, Executive , New Orleans, Louisiana