General Manager-Hampton Inn - Biloxi/Ocean Springs, MS

Company: Blue Sky Hospitality Solutions
Location: Ocean Springs
Posted on: May 10, 2025

Job Description:

Job Title: General Manager
Location: Hampton Inn - Biloxi/Ocean Springs, MS
Reports To: Regional Vice President / Corporate LeadershipJob Summary:The General Manager is responsible for leading all aspects of hotel operations at the Hampton Inn - Biloxi/Ocean Springs, MS, ensuring exceptional guest satisfaction, financial performance, and team development. This individual will oversee daily operations, drive revenue strategies, maintain brand standards, and foster a positive and productive work culture in line with company values.Key Responsibilities:Operational Leadership:

• Oversee daily hotel operations to ensure smooth, efficient, and profitable functioning across all departments.
• Maintain the highest standards of cleanliness, safety, and guest service in accordance with Hilton brand expectations.
• Ensure compliance with all local, state, and federal laws and regulations, including health and safety standards.Team Management:
  • Recruit, train, supervise, and evaluate department heads and staff.
  • Create a culture of accountability, engagement, and excellence among all team members.
  • Conduct regular meetings and performance evaluations to ensure alignment with goals.Guest Experience:
    • Champion a guest-first culture by addressing guest concerns promptly and ensuring high satisfaction scores (e.g., SALT/Medallia).
    • Monitor guest feedback channels and implement action plans to improve service.Financial Management:
      • Develop and manage the annual budget, forecast, and financial reports.
      • Monitor P&L performance and implement strategies to maximize profitability and control costs.
      • Drive revenue through occupancy, ADR, RevPAR, and upselling initiatives.Sales & Marketing:
        • Partner with Sales to increase market share and drive business to the property.
        • Participate in community and brand-related events to promote the hotel.
        • Analyze market trends and develop strategies to optimize competitive positioning.Brand & Property Standards:
          • Ensure compliance with all Hilton brand standards and corporate procedures.
          • Oversee property maintenance and capital improvement projects.
          • Conduct regular inspections and follow up on corrective actions.Qualifications:
            • Minimum 3-5 years of hotel management experience, preferably within the Hilton brand or select-service hotels.
            • Proven leadership experience in operations, team building, and financial accountability.
            • Strong knowledge of hotel systems (e.g., OnQ, Hilton reporting tools, financial reporting platforms).
            • Excellent communication, organizational, and problem-solving skills.
            • Ability to work flexible hours, including weekends and holidays, as needed.Preferred Qualifications:
              • Bachelor's degree in Hospitality Management, Business, or related field.
              • Strong understanding of Biloxi/Ocean Springs market and tourism trends.Benefits:
                • Competitive salary and performance-based bonus program
                • Health, dental, and vision insurance
                • Paid time off and holiday pay
                • 401(k)
                • Hilton Team Member Travel Program
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Keywords: Blue Sky Hospitality Solutions, New Orleans , General Manager-Hampton Inn - Biloxi/Ocean Springs, MS, Executive , Ocean Springs, Louisiana