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Project Manager BMC Remedy/ITSM with Security Clearance

Company: Universal Consulting Services
Location: New Orleans
Posted on: October 13, 2019

Job Description:

Universal Consulting Services, UCS, has an immediate opportunity for a BMC Remedy/ITSM Project Manager with a strong working knowledge of BMC Remedy to support the Navy Enterprise Service Desk, NESD, Naval Information Warfare Centers (NIWC) ? Atlantic, NAVWAR in New Orleans, LA. (formerly SPAWAR-Atlantic). Requirements:
? New Orleans, LA (Onsite Only)
? US Citizen with active Secret Security Clearance
? CompTIA Security+ CE is required Responsibilities: BMC ITSM Project Manager ? The successful candidate will be experienced in the design, testing, installation and integration of BMC ITSM Remedy to include but not limited all ITSM modules. Must be well versed in the development of Remedy filters, forms and workflow. Work with a professional services team to modify & maintain the BMC system architecture in support of a rapidly expanding ITSM environment. Develop project plans, prepare & track work assignments and system activities, implement proven ITSM performance tuning activities, validate and document ITSM processes & procedures, primary interface with customers and vendors regarding service delivery, incident management, system expansion, and Engineering Change Proposals. Document detailed site specific installation and configuration procedures for the BMC ITSM Remedy system. Develop custom Remedy filters, forms and workflow to meet customer specifications. Work in conjunction with DOD customers to integrate additional instances/clients into the existing BMC Remedy/ITSM environment. Analyzes the effectiveness of all defined ITSM processes striving for continual process improvement and recommends changes based on ITIL best practices. Serves as Subject Matter Expert on all aspects of BMC Remedy ITSM modules and processes and understands the interdependencies across all ITSM. Coordinates and implements process efficiencies as directed. Contributes toward the development, creation and distribution of key performance indicators for defined ITSM process areas. Responsible for ensuring that adequate education and training materials exist for ITSM processes and are published and communicated appropriately. Ensures that the knowledge base is continually updated as required. Additional Duties:
? Contribute directly to the strategy, development and quality of IT Service Management and the company's service delivery capability
? Serve as process owner for the ITIL based ITSM processes and ensure their effective delivery, management and improvement meets specified business needs
? Direct continuous improvement activities to ensure maturity levels continue to be achieved; champion continuous improvement initiatives
? Monitoring and reporting on the performance of services through Key Performance Indicators (KPI) and metrics, including participation in requirements gathering for the development, integration, and support of an expanding ITSM environment
? Collaborates with service and process managers to ensure consistency and standardization across processes and/or services throughout the organization
? Manages team members in the development and implementation of performance metrics and measurement tools, the execution of ITSM process and/or service improvement efforts, and in the identification of gaps or deficiencies in new and existing processes, and service delivery
? Manages team members Developers and Sustainment personnel to ensure optimum system performance and incident resolution meet or exceed specified metrics. Skills ? Strong proven ability to run successful BMC Remedy/ITSM projects
? Ability to Develop strong analytics, KPI's and reporting to support the management and improvement of the BMC ITSM system performance ? Collaborative leadership experience and credibility; a strong ability to influence, persuade and negotiate with others and a demonstrated ability to achieve results
? Ability to work independently and make sound decisions while meeting time sensitive deadlines
? Strong management skills, including leading and supporting diverse, team members
? Ability to gain consensus among disparate groups
? Excellent verbal and written communication skills
? Experience implementing and operating an ITIL based team
? PMP Certification preferred but not required
? Current ITIL Foundations certification a plus
Education: BS in Computer Science, or related field. Equivalent work experience considered. Experience:
? 10+ years BMC Remedy/ITSM experience
? 4+ years leading BMC Remedy/ITSM projects
? 15+ years IT experience References Required Qualifications: ? DoD 8570 compliant Security+ Certification
? Training in BMC Remedy/ITSM technologies
? BMC Remedy/ITSM certifications Clearance: Active DOD Secret Universal Consulting Services, Inc. (UCS) is a rapidly growing Government contractor known for our expertise in health and IT solutions. Our driven, passionate professionals are catalysts for improving performance across all levels of Government. We have been recognized as one of Washington Technology's FAST 50 for our tremendous success as a woman-owned business, in addition to inclusion on Inc. Magazine's 5000 list of the fastest-growing companies in America for 2008. Our clients include, but are not limited to, the Department of Defense, Department of Justice, and Department of Treasury. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Universal Consulting Services, New Orleans , Project Manager BMC Remedy/ITSM with Security Clearance, Executive , New Orleans, Louisiana

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