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Advanced Medical Support Assistant

Company: Veterans Health Administration
Location: New Orleans
Posted on: May 16, 2022

Job Description:

SummaryThe Advance Medical Support Assistant (AMSA) position serves as a Consult Coordinator for Community Care. The AMSA works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care, Community Care RN, LPN, MSA) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.Learn more about this agencyHelpOverviewAccepting applicationsOpen & closing dates05/02/2022 to 05/20/2022Salary$40,262 - $52,341 per yearPay scale & gradeGS 6HelpLocation5 vacancies in the following location:New Orleans, LATelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleFull-timeServiceExceptedPromotion potentialNoneJob family (Series)0679 Medical Support AssistanceSupervisory statusNoSecurity clearanceOtherDrug testNoPosition sensitivity and riskNon-sensitive (NS)/Low RiskTrust determination processCredentialingSuitability/FitnessAnnouncement numberCBST-11485782-22-KCGControl number652184300HelpThis job is open toInternal to an agencyCurrent federal employees of this agency.Clarification from the agencyAREA OF CONSIDERATION:CURRENT PERMANENT EMPLOYEES OF THE NEW ORLEANS VA FACILITY ONLY.VideosHelpDutiesCollaborates in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, Compensation & Pension (C), Community Care RN, LPN, MSA).Performs administrative duties, scheduling, customer service and other duties as assigned for the proper and timely care coordination of veterans.Clerical Duties consist of receiving community care consults via Computerized Patient Record System (CPRS), assuring approval process of the consult has been addressed by Community Care Coordination Nurse or VA provider.Contacting veterans for the desired community care provider and preference date/time of community care appointment.Maintains appointment schedules for Community Care.Verifies Optum/HSRM portal ensuring Community Care providers are in Optum Network and accepts VA patients and payments.Prepares any required pre-appointment documents (HSRM, community care consult, progress notes, lab and x-ray reports).Schedules the appropriate level of care and document the pertinent information regarding the community care scheduled appointment in the appropriate consult utilizing HSRM/VSE assuring all data has fed back into the consult toolbox.Verifies patient attended appointment and request/obtain medical documentation from community providers, document properly utilizing the consult toolbox to alert Care Coordinating nurse and VA provider for continuity of care.Processes consults following Office of Community Care procedures and guidelines.Attend meetings with supervisor and Community Care Nurses to manage and plan patient care; adjusting the flow and sequencing of the work to meet team and patient needs. Work Schedule: Monday-Friday, 7:30am - 4:00pm Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Advanced Medical Support Assistant/000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not requiredHelpRequirementsConditions of EmploymentYou must be a U.S. Citizen to apply for this jobAll applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.Selective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to a background/security investigationMust be proficient in written and spoken EnglishSelected applicants will be required to complete an online onboarding processParticipation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs PersonnelQualificationsBasic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OREducation. One year above high school; ORExperience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).'Certification. None required Grade Determination: Medical Support Assistant (Advanced), GS-6 Experience. Resume must include hours per week for work experience credit. One year of experience equivalent to the GS-5 grade level. This would include experience entering, modifying, retrieving sensitive information into or from electronic health records, scheduling systems, and/or reports; scheduling medical appointments in a clinical setting; performing patient support work; providing customer service and identifying patient concerns to ensure satisfactory resolution, and have an advanced level medical terminology. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: i. Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Characteristics & Experience: Knowledge of Microsoft programs including, but not limited to PowerPoint, Word, Teams, and Excel Experience scheduling across multiple platforms (GUI, Vista, Telehealth Management Platform) Experience gained while working in a medical office, hospital, inpatient/outpatient clinic, Ancillary Service, Call Center Call, Office of Community Care, Consult Scheduling, Direct Scheduling, Interdisciplinary Coordinated Care Delivery Models, PACT TEAMLETS, Patient Systems, Radiology/Imaging/Nuclear Medicine, Specialty Clinics. Applying administrative judgment, the use of wide range of clinical flow processes relating to access to care across multiple clinical, specialties. Recommends changes to existing clinic procedures based on current guidelines. Reference: VA HANDBOOK 5005/117 PART II APPENDIX G45 Physical Requirements: The work is primarily sedentary, but does require a good amount of walking, standing, and ambulation of a flight of stairs.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.Additional informationReceiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.Read moreHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, r--sum--, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.HelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.To apply for this position, you must provide a complete Application Package which includes:ResumeSF-50/ Notification of Personnel Action Resume Requirement: * Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employeeAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gradeAward 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.Examples of appropriate SF-50's include:Within grade increases at the highest grade held; orPromotions with an effective date more than one year old; orSF-50's at the highest grade held with an effective date more than one year old. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklistto ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.Cover LetterOther (1)ResumeSF-50/ Notification of Personnel ActionTranscript Selection from this announcement will be made without regard to Veterans preference in accordance with OCHCO Bulletin dated 10/26/2021. Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Keywords: Veterans Health Administration, New Orleans , Advanced Medical Support Assistant, Healthcare , New Orleans, Louisiana

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