Medical Assistant (MA) - Pediatric ENT Clinic (Open)

Company: Ochsner Clinic Foundation
Location: New Orleans
Posted on: May 24, 2023

Job Description:

Sign on bonus available!


This job provides individualized, medical care of assigned patients in person, electronically and via telephone, as needed, under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and must be able to maintain positive relationships with patients and their families. Must also work effectively with fellow Ochsner employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending Physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses Ochsner data systems to document pertinent medical information.EducationRequired -High School diploma or equivalentPreferred -Completion of a formal training program, Medical Assistant programWork ExperienceRequired -Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.CertificationsRequired -Basic Life Support (BLS) from the American Heart AssociationKnowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong customer service skillsJob Duties
  • Supports the patient and provider throughout the patient visit
  • Ensures the patient and provider are prepared for the visit
  • Ensures the patient's questions are answered prior to leaving; prepares room for next appointment
  • Provides excellent patient service through effective communication both over the phone and in person
  • Completes appropriate documentation including patient registration if necessary
  • Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
  • Handles other duties as assigned effectively and efficiently
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Physical and Environmental DemandsThe physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Duties performed routinely require exposure to blood, body fluid and tissue.The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Keywords: Ochsner Clinic Foundation, New Orleans , Medical Assistant (MA) - Pediatric ENT Clinic (Open), Healthcare , New Orleans, Louisiana