Food Server - Manning's Sports Bar
Company: Caesars Entertainment
Location: New Orleans
Posted on: December 4, 2019
Food Server - Manning's Sports Bar 19000B8J JOB SUMMARY: Provides
fast, friendly, professional and responsive customer service to
restaurant guests, restaurant staff and culinary production team.
ESSENTIAL JOB FUNCTIONS: Greets and makes welcome each guest seated
in assigned station. Takes initial food and/or beverage order
within 2 minutes of being seated. Maintain current and accurate
information regarding menu (i.e. preparation techniques,
seasonings, ingredients and plate presentation). Suggests items to
guests based on expressed guest preferences. Guests may express
preference by verbal confirmation or body language. Up-sells
appetizers, beverages, desserts in accordance with restaurant
service standards. Correctly enters food and beverage orders into
the POS system to ensure accurate preparation of product. Delivers
prepared food to the appropriate guest within two minutes of
completed production of order. Returns to table within three
minutes of order delivery to ascertain guest level of satisfaction.
Resolves service issues according to the service recovery toolbox.
Itemizes totals and presents check for payment to correct
customers. Thanks customers, invites them back, wishes them luck
and makes it easy for them to get back in play. Assists bus
persons, as necessary, in bussing, cleaning and setting tables.
Wipes counter areas, sinks and floors as required to maintain a
clean and safe work station. Maintains cleanliness of designated
areas as directed in accordance with established health and safety
standards. Deep cleans restaurant equipment (tables, chairs,
booths, soda and juice dispensers, coffee machines) as scheduled or
required. Operates and maintains equipment as required in
accordance with established guidelines and safety procedures.
Completes assigned side work as directed at beginning, during and
ending of each shift. Provides personalized service and uses
guests' names and preferences. Must receive verification from
Supervisor on duty confirming all necessary assigned duties before
leaving for day or receiving service charges from bartender.
QUALIFICATIONS: Must be at least 21 years of age. Previous food
server experience in a high volume restaurant preferred. Must be
able to read, write, speak and understand English. Must possess
excellent customer service/communication skills. Available to work
required schedule which may include nights, weekends, holidays and
overtime as needed. Must be able to maintain a neat, professional,
well-groomed appearance and uphold company appearance/dress
standards. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be
physically mobile with reasonable accommodation. Must be able to
respond to visual and oral cues. Must be able to lift and carry up
to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to
restock service stations). Must be able to lift trays with food (30
lbs.) above shoulder level. Must be able to push or pull 50 lbs.
(tables and chairs as required to provide appropriate seating
arrangements for customers). Must be able to reach above and below
the shoulder, grip small items (i.e. flatware, plates, cups,
glasses), bend, stoop and twist while carrying restaurant stock to
and from supply areas; able to reach across tables; able to stand
and walk for up to four hours; able to use hand motions when
cleaning and wiping counters and table tops. Must be able to
tolerate industry standard chemicals used for cleaning and
sanitizing. Able to tolerate second-hand smoke, noise and bright
lights. Able to work at a fast pace in an often crowded/noisy
environment. GAMING PERMIT: N/A Harrah's reserves the right to make
changes to this job description whenever necessary. Louisiana-New
Orleans-Harrah's New Orleans Regular
Keywords: Caesars Entertainment, New Orleans , Food Server - Manning's Sports Bar, Hospitality & Tourism , New Orleans, Louisiana
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