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Executive Asian Casino Host - Bilingual

Company: Caesars Entertainment
Location: New Orleans
Posted on: December 4, 2019

Job Description:

Executive Asian Casino Host - Bilingual *******Q Harrah's New Orleans Casino & Hotel earned recognition as a CityBusiness Best Places to Work honoree, and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. The Asian Marketing Executive Casino Host's foremost role is to own all aspects of strategic relationships with a specific group of 900-1200 VIP players for whom they direct account development, relationship building and service while on property. This role develops a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. To be best positioned to succeed, candidates should have a keen sense of personal ambition and the ability to engage both their customers and their team members to commit to action. ESSENTIAL JOB FUNCTIONS: Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team. Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players. Significant amount of time customer facing; participating in special events and social functions. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery. Establishes, coordinates, and leads both on and off-property VIP events. Handles difficult guests and situations in a calm, professional and prudent manner. Fully empowered with comping authority. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Must speak and write fluently in English and an Asian language -- Chinese and/or Vietnamese preferred Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Luxury Hotel Services, or other Sales experience is a plus) College degree or equivalent experience preferred but not required Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving and analytical skills required Must have excellent customer service skills Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences Excellent networking abilities Avid member of the local community, including commercial and industry awareness Must present a well-groomed professional appearance Must be able to listen and respond to visual and aural cues Must have excellent oral and written communication skills PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Lifts and/or carries objects weighing up to 10 pounds. Able to correspond via telephone and computer e-mail. Able to respond to visual and auditory cues. Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk. Must be able to move quickly around entire property and stand for long periods of time. Must be able to speak, read, write and understand English. Must be able to work independently with minimal supervision. Must be able to respond calmly and make rational decisions when handling customer needs and concerns. Must be able to work in areas containing second hand smoke. Must be able to work in noisy environment. Louisiana-New Orleans-Harrah's New Orleans Regular Individual Contributor

Keywords: Caesars Entertainment, New Orleans , Executive Asian Casino Host - Bilingual, Hospitality & Tourism , New Orleans, Louisiana

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