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Night Life Bar Supervisor - Harrah's Casino

Company: Caesars Entertainment
Location: New Orleans
Posted on: December 4, 2019

Job Description:

Night Life & Bar Supervisor - Harrah's Casino 19000CWK Harrah's New Orleans Casino & Hotel earned recognition as a CityBusiness Best Places to Work honoree, and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. As a destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. JOB SUMMARY: Supervises Masquerade Nightclub, Hoodoo Lounge and Signature Bar operations and service during assigned shift. As well as assist Managers with delegated tasks and projects. ESSENTIAL JOB FUNCTIONS: Supervises the day-to-day activities for all Masquerade, Hoodoo and Signature Bar employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift. Responsible for maintaining VIP reservation inquiries and the sale of sections Responsible for the programming of events, activations and Dj's in conjunction with the Beverage Ops manager Supervise and help oversee Banquet events in conjunction with the Banquet team Ensures that guest service is at a consistently high level. Ensures that cost of service is at a level that is beneficial to Harrah's by scheduling what is in need, and decreasing personnel in over-staffed areas. Ensures that both outlet areas are maintained at a high level of cleanliness and sanitation. Observes all personnel in the performance of their duties. Handles employee schedule requests and completes weekly roadmap. Coordinates weekly inventory and order request procedures. Ensures that personal appearance standards are met. Completes all shift-related paperwork. Assists employees with POS system questions, updates, and adjustments. Ensures highest level of safety compliance. Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. 2 years of college education within related field. Three years experience in beverage industry. Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required. Must possess good customer service, employee relations and leadership skills. Must have good analytical abilities. Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services. Ability to handle stressful situations. Ability to make quick decisions. Ability to train, follow and execute training manuals. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including both beverage service areas. Must be able to work independently. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to perform mathematical computations quickly and accurately. Must be able to conduct conversations with customers and employees and communicate distinctly and persuasively with others. Must have the ability to create written and financial reports. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A Harrah's reserves the right to make changes to this job description whenever necessary. Louisiana-New Orleans-Harrah's New Orleans Regular

Keywords: Caesars Entertainment, New Orleans , Night Life Bar Supervisor - Harrah's Casino, Hospitality & Tourism , New Orleans, Louisiana

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