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Host/Hostess- Manning's Sports Bar

Company: Caesars Entertainment
Location: New Orleans
Posted on: January 16, 2020

Job Description:

Host/Hostess- Manning's Sports Bar 19000B9T In 2019, Harrah's New Orleans Casino & Hotel earned recognition as a CityBusiness Best Places to Work honoree, and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. As a destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. JOB SUMMARY: Provides friendly, excellent service to all customers who come to the casino's restaurant. ESSENTIAL JOB FUNCTIONS: Conducts assigned duties according to procedures. Greets guests quickly and courteously. Seat Guest promptly and with a smile Able to sell guest on all seating areas of the restaurant (i.e. bar and patio) Be aware of table status and control seating times Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.) Knows how to ring up all transactions and all tenders. Assists the Service Attendants/Counter Attendants/Culinary areas when needed. Handles and solves any concerns and questions from customers. Keeps all guest areas clean and neat. Complies with all appearance standards. Enters guests' merchandise in register, takes money from customer and accurately gives back change. Responsible for accurate control of cash drawer. Operates cash register and properly settles merchandise purchase Itemizes totals and presents guests with the price for payment Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. QUALIFICATIONS: High volume dining experience preferred. OpenTable or reservation system knowledge recommended Understands variance policy of cash drawer and maintains low variance 1-year experience in customer service. Must possess basic math skills. Must be able to count cash drawer accurately Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned restaurant throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A Harrah's has the right to change this job description whenever necessary Louisiana-New Orleans-Harrah's New Orleans Regular

Keywords: Caesars Entertainment, New Orleans , Host/Hostess- Manning's Sports Bar, Hospitality & Tourism , New Orleans, Louisiana

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