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Customer Service

Company: LanceSoft Inc
Location: New Orleans
Posted on: April 9, 2021

Job Description:

Please send me your updated resume at Bhomilp@lancesoft.com and you can also reach me at 703-936-5653. Location: Jefferson, LA 70121 Job title: Customer Service Bilingual (Spanish) Duration: 0 4-month Contract Hours: 08:00 AM 05:00 PM (Full Time) (Monday Friday) Job Responsibilities: Provide personalized and competent customer service to internal and external customers inquiring about purchases and payments. Responds to inquiries, resolving complaints, and providing contractual information via phone or email. Takes the initiative to communicate with internal departments to clarify contractual purchase and payment details. Performs administrative and clerical Customer Care duties. Answers incoming customer calls; patiently and attentively listen to customers concerns and questions to identify the core needs. Reiterates the identified concerns or needs to ensure agreement. Clearly communicate resolution options and timeframes. Enters incoming callers contact information, issues, and resolutions in software. Provides service that meets service level agreements (SLAs). Responds billing inquiries, quotes balance, payoff information, and processes paid in full notifications. Accepts payments over the telephone as well as through the mail, complying with privacy and regulatory guidelines. Contacts various departments to verify or clarify cemetery property or funeral service purchase and agreement to resolve inquiries accurately and timely. Discuss and escalates advanced cases to management for input or resolution. May initiate outbound customer calls to provide issue resolution or follow up. Completes responsibilities within company policies, procedures, and compliant with regulations. May maintain Customer Care processes, procedures, and job aids. Recommends efficiencies to management with the outcome to improve Key Performance Metrics. Takes the initiative learn and remain current on company products and industry terminology to facilitate customer issue resolution. Minimum Requirements: Education: High School Diploma or GED Experience: At least two (2) years of Customer Service experience Experience using call center phone software a plus. Skills & Abilities. Bilingual in Spanish Professional verbal and written communication skills with the ability to remain steadfast under duress. Second language is a plus, Spanish preferred. Excellent Listening and empathy skills Dedication to customer satisfaction Proficient with database software, MS Office, Word, Excel, and Power Point Flexibility to work different shifts (including evenings, weekends, or holidays) Bilingual in Spanish, customer service skills. Here are personal notes from the Adroit conference call regarding the role: Will provide all equipment for the role. Candidates must have their own WIFI and a good homework space. This role will take a special person to be on constant calls around 7 hours a day. Must be pro-active, understanding, trusting, professional, conversational, and delicate with the customers. Must have a good tone, clear dictation, articulate, and good personality. Candidate must be willing to learn Clients contractual terms, technical terms, and Clients Service Packages. Clients will provide a training course once candidates are chosen. Candidate will be taking incoming and outgoing calls. Looking for candidates with Customer Service experience. High volume call experience / call center experience.

Keywords: LanceSoft Inc, New Orleans , Customer Service, Hospitality & Tourism , New Orleans, Louisiana

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