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Bell Attendant - Hyatt Centric Hotel

Company: Hyatt Centric, New Orleans, LA
Location: New Orleans
Posted on: August 6, 2022

Job Description:

Job Description JOB SUMMARY Provides prompt and exceptional service and information to guest and visitor. Candidate is also responsible for safely handling guests' and visitors' baggage, and vehicles to ensure proper parking, securing and handling of keys. Attends to guests--- and visitors--- immediate needs upon arrival and follow through with attention throughout accommodations. Must maintain a knowledge base to include the city and surrounding areas, local attractions, services, suppliers, and, vendors. Ability to perform all essential job functions accurately and safely with minimal supervision. JOB DUTIES Verbally greets and opens doors for guests entering and exiting the front entrance Assists guests with transporting luggage between guest vehicles and guest rooms Organize and store luggage as necessary in a designated area. Navigate bell cart through public areas, guest suite corridors and to elevators. Requires physical stamina to stand, lift carry and walk continuously for duration of shift. Retrieve or carry items for guests. Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated location. Parks and retrieves guest vehicles in a safe and professional manner Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc. Polish bell carts and maintain the bell desk including front driveway Able to drive manual transmission vehicles Read, match, and properly complete claim tickets and detach portion to give to guest, if applicable Maintain complete knowledge and comply with all departmental policies and service procedures Escort guests to destination using hotel service standards - visually inspect room and report room deficiencies to housekeeping as non-working telephones, missing towels, etc. Point out suite features and directory for reference. Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive especially during high business volume activity and emergencies MINIMUM REQUIREMENTS High school graduate or equivalent Must be able to acquire and maintain a Valid State Driver---s License Be able to communicate in English with guests, management, and co-workers Previous experience as a Bell/Valet Attendant in a luxury market Some college or training in hospitality industry Ability to focus attention on guest needs, remaining calm and courteous Ability to think clearly, quickly, maintains concentration and makes concise decisions Ability to prioritize, organize and follow up Ability to focus attention on details Ability to maintain confidentiality of all guest information and pertinent hotel data Ability to ensure security of guest room access Ability to work well under pressure of coordinating several requests at any given time Ability to perform job functions with minimal supervision Ability to work cohesively with other departments and coworkers as part of a team Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.

Keywords: Hyatt Centric, New Orleans, LA, New Orleans , Bell Attendant - Hyatt Centric Hotel, Hospitality & Tourism , New Orleans, Louisiana

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