Sales Director, Events Hotel Services - Hilton Riverside, New Orleans
Company: Encore Global
Location: New Orleans
Posted on: January 26, 2023
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Job Description:
Position OverviewThe Sales Director manages an effective sales
team responsible for guiding customers through event experiences,
providing solutions that meet their goals and objectives to result
in a compelling event experience. Creates and implements effective
strategies for revenue growth and customer satisfaction, ensuring
team achievement of established targets. Utilizes all available
tools to ensure maximum event and revenue capture from assigned
customer base. Cultivates and maintains relationships with key
hotel personnel to enhance the overall business relationship with
hotel. Serves as a resource in large, high-end event production in
venue location/region and support team as needed with guidance and
training. Lead and support Company initiatives, business strategies
and Core Values. This position supervises the Sales Coordinator,
Sales Manager, and Sr. Sales Manager and reports to the Director,
Event Technology.Key Job ResponsibilitiesRevenue Generation---
Drive Results by establishing sales objectives through forecasting
and developing quotas for all team members.--- Maximize revenue
opportunity for assigned customers by creating effective strategies
for per-event revenue growth, including upsell and cross-sell
opportunities.--- Assist with creating high-end, large event,
advanced technology solutions for Encore's existing and potential
customers.--- Assist with preparing and delivering compelling
presentations that convey the value of Encore and effectively solve
customer challenges.--- Attend site visits, pre-conference planning
meetings, and appropriate venue meetings as necessary to support
the customer event experience.--- Effectively collaborate with
vendors and other departments/divisions of the company to capture
and service events.--- Understand event cost structure and
incorporate into solution designs according to established
profitability guidelines.Relationship Management--- Deliver
World-Class Service by cultivating and maintaining relationships
with customers, venue personnel and various Encore supporting
functions and departments.--- Thoroughly research and understand
customer history and previous experiences, in order to create more
personalized customer experiences.--- Value People by attending
customer meetings, understanding their goals and responding to
their questions, concerns, and challenges.--- Actively refer and
guide customers through the Encore network, leveraging your contact
to secure additional opportunities with existing customers.Sales
Accountability--- Hold sales team accountable to maintaining a
healthy pipeline at all times that ensures achievement of
established revenue targets.--- Ensure all known opportunities are
in CRM and completely accurate and updated at all times.--- See the
Big Picture by leading the sales forecasting efforts at home
location(s), ensuring they are accurate and submitted timely.---
Learn, adopt and train team on all SOPs related to the role and any
new initiatives/programs that are implemented; ensure full team
compliance with established SOPs.--- Maintain knowledge of new
product/service offerings and emerging technology supporting
meetings and events; ensure team members are appropriately trained
and competent/confident on available solutions.--- Create and
present information and reports, as needed, to senior management
related to performance, pipeline, forecasting, etc.People
Development--- Effectively manage the performance of the sales
team, and direct work and tasks towards achieving the
organization's goals and objectives.--- Value People by promoting a
culture of high performance, accountability and continuous
improvement that values learning and a commitment to quality.---
Motivate and energize team members to make proactive decisions in
all communications with customers.--- Address employee concerns or
conflict, maintain adequate staffing levels, and facilitate team
development and sales mentorship.--- Serve as the resident expert
on the team, providing guidance and support to other team members
for large events.--- Ensure the team receives and participates in
all relevant sales training and participates in any regional or
national sales communication programs.Job Qualifications--- BS/BA
or 3+ years of Encore or equivalent experience required--- Minimum
3+ years of sales experience required--- Prior sales experience in
audiovisual, technology or hospitality experience preferred---
Knowledge of sales process required in addition to the ability to
read and decipher financial reports and records--- Minimum of 1
year of supervision or leadership experience required--- Technical
aptitude, computer proficiency and CRM knowledge required; prefer
CAD and Oracle knowledge--- Superior communication and presentation
skillsCompetencies (by Core Values)--- Collaborates--- Builds
Effective Teams--- Organizational Savvy--- Manages Conflict---
Develops Talent--- Drives Engagement--- Drives Vision and
Purpose--- Ensures Accountability--- Drives Quality Results---
Directs WorkWork EnvironmentHotelWork is performed in a
hotel/convention center environment with moderate exposure to
outdoor temperatures and to dirt, sand and/or dust. The working
conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio visual equipment and
electrical components, and will be exposed to heights via lifts and
ladders. Team members may be asked to work in multiple hotel
locations. Working times will include irregular hours and on-call
status including days, evenings, weekends and holidays. Team
members must adhere to appearance guidelines as defined by Encore
based on an individual hotel or a representation of hotels in that
city or area.
Keywords: Encore Global, New Orleans , Sales Director, Events Hotel Services - Hilton Riverside, New Orleans, Hospitality & Tourism , New Orleans, Louisiana
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