Integrated Centre of Excellence D365 Customer Service - Business Solutions Architect
Company: Avanade
Location: New Orleans
Posted on: April 24, 2024
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Job Description:
The ICOE D365 Customer Service Business Solutions Architect
(BSA) will provide technical and solution envisioning expertise to
the Avanade and Accenture sales teams. The BSA will help develop
and execute sales strategies, drive proposal efforts and provide
technical sales support. The BSA specializes in D365 Solutions for
Customer Service and provides expertise in lead qualification,
opportunity assessment, opportunity development and proposal
development.
Come join us:
The newly established Integrated Go-To-Market (IGTM) function
brings the full breadth of Avanade's propositions, offerings, and
capabilities to life for our clients. The scope of the IGTM
function includes our Global Lines of Business (LOBs), Global
Industry Leads, Partner Ecosystem & Alliances, and Integrated
Center of Excellence (ICOE), and Managed Services to ensure our
strategies, solutions, and delivery drive significant business
value.
The ICOE is a single organization that brings together Avanade's
existing COEs (Center of Excellence) to deliver excellence at scale
to Avanade and clients. The three missions of the ICOE:
Driving client impact by providing competitive positioning and
solutioning support on key deals; helping regions transition from
sales to delivery and jump-start projects; and delivering a
consistent SME-based and shared services capability across
regions.
Advancing our Solution Areas and Lines of Business by supporting
and incubating innovative solutions; developing new capabilities;
fostering technical skill development; and demonstrating Avanade's
technical leadership in the market (e.g., speaking at
conferences).
Support Practice Development by collaborating to evolve innovative
points-of-view, assets, and differentiators; supporting key
learning mechanisms and knowledge sharing; and coordinating with
Microsoft and Accenture as needed around each of our asset
development roadmaps.
What you'll do:
Help the customer see what is possible with technology
(visionary)
Manage customer information using internal tools such as the
internal CRM system, deal pricing tool, and/or regional sales
spreadsheets
Deliver quality presentations (both written and oral) and
customized product demonstrations (POC)
Serve as the Solution lead for new opportunities and support
transition into delivery & customer/prospect training
Build relationships with Accenture, Microsoft, industry groups and
customers
Represent at relevant customer/industry events and write POV
documents/conduct webinars to create positive exposure for
Avanade's brand
Contribute to the development of Avanade intellectual property,
including assets and knowledge capital
Skills and experiences:
Deep functional and technical acumen and understanding of Microsoft
Dynamics CE for Customer Service, Nuance, Copilot Studio (AKA
PVA)
Understand and articulate integration architectures including
development tools/products, and standards
Business Process Analysis and Design
Contact/Call Center ISV solutions
Significant experience in CRM either in pre sales, customer
solution development. A delivery background is desirable.
Strong knowledge of the following Microsoft (and underlying
technologies): Azure, Voice (including ACS and Teams), Power
Platform, Office365
About you:
Characteristics that can spell success for this role:
Demonstrated success in the leading and managing of people in a
team-based environment.
Excellent presentation skills.
Strong written and verbal communication skills.
Strong consulting and client facing skills.
Enjoy your career
Opportunity to work for Microsoft's Global Alliance Partner of the
Year (14 years in a row), with exceptional development and training
(minimum 80 hours per year for training and paid
certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits [1] here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get
distinctive experiences, limitless learning, and ambitious growth
in return. As we continue to build our diverse and inclusive
culture, we become even more innovative and creative, helping us
better serve our clients and communities. You'll join a community
of smart, supportive collaborators to lift, mentor, and guide you,
and to lean on your expertise. You get a company purpose-built for
business-critical, leading-edge technology solutions, committed to
improving the way humans work, interact, and live. It's all here,
so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep
sense of belonging for all our employees. Visit our [2] Inclusion &
Diversity page.
Create a future for our people that focuses on
--- Expanding your thinking --- Experimenting courageously ---
Learning and pivoting
Inspire greatness in our people by
--- Empowering every voice --- Encouraging boldness --- Celebrating
progress
Accelerate the impact of our people by
--- Amazing the client --- Prioritizing what matters --- Acting as
one
Learn more
To Learn more about being a part of Avanade and our Enterprise
Technology Architecture, check out this info:
[3] Microsoft Partner of the Year Summary
[4] Power of Partnership
[5] Approach to the Cloud
Interested in knowing what's going on inside Avanade? Check out our
blogs:
[6] Avanade Insights - exchange ideas that drive tomorrow's
innovation
[7] Inside Avanade - explore what life is like working at
Avanade
References
Visible links
https://www.avanade.com/en/career/benefits
https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
https://www.avanade.com/en/about-avanade/partnerships/accenture-avanade-microsoft-alliance?videoid=6330631021112
https://www.avanade.com/en/about-avanade/partnerships/accenture-avanade-microsoft-alliance?videoid=6140633180001
https://www.avanade.com/en/events/webinars/approach-to-the-cloud
https://www.avanade.com/en/blogs/avanade-insights
https://www.avanade.com/en/blogs/inside-avanade
Keywords: Avanade, New Orleans , Integrated Centre of Excellence D365 Customer Service - Business Solutions Architect, Hospitality & Tourism , New Orleans, Louisiana
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