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Guest Service Agent

Company: Doubletree by Hilton
Location: New Orleans
Posted on: February 15, 2019

Job Description:

A Guest Services Agent with Doubletree by Hilton is responsible for greeting and registering guests and checking guests out of the hotel in the hotel?s continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they?ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel?s challenges and the beginning of a restful stay.DoubleTree by Hilton is one of Hilton Worldwide?s ten market-leading brands. For more information visit www.hiltonworldwide.com.If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel?s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guestsWhat are we looking for?Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:H Hospitality - We're passionate about delivering exceptional guest experiences.I Integrity - We do the right thing, all the time.L Leadership - We're leaders in our industry and in our communities.T Teamwork - We're team players in everything we do.O Ownership - We're the owners of our actions and decisions.N Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes in our Team Members:
    • Living the Values
    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Teamwork
    • AdaptabilityWhat benefits will I receive?Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide?s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.EOE/AA/Disabled/Veterans

      Keywords: Doubletree by Hilton, New Orleans , Guest Service Agent, Hospitality & Tourism , New Orleans, Louisiana

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