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Barista - Harrah's Coffee Outlets

Company: Caesars Entertainment
Location: New Orleans
Posted on: November 11, 2019

Job Description:

Barista - Harrah's Coffee Outlets 19000A3Q Harrah's New Orleans Casino & Hotel earned recognition as a CityBusiness Best Places to Work honoree, and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Job Summary This position contributes to Harrah's success by providing legendary customer service to all customers. This job creates a memorable experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Harrah's New Orleans Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a successful environment during each shift. Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivers legendary customer service to all customers by acting with a customer comes first attitude, connecting with the customer and saying thank you to every customer. Discovers and responds to customer needs. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows inventory stocking and recording guidelines Follows cash handling and register policies Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Maintains regular and punctual attendance.Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better. High school diploma or GED required. 1-year experience in customer service. Prior experience as a cashier, preferably in the hospitality industry is a necessity. Ability to work independently and with a team. Ability to respond calmly and make rational decisions when required. Good written and verbal telephone communication skills. Fluent and literate in English. Mobility and dexterity to reach overhead, bend, walk back and forth from phone to register; flexibility in fingers and hands to operate cash register and adding machine and to make change. Mathematical skills, including ability to add, subtract, multiply and divide. Comprehension of computer, cash register, and adding machine. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of assigned Banquet/Room Service kitchen throughout entire shift. Must be able to accurately and quickly process all cash transactions. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Louisiana-New Orleans-Harrah's New Orleans Regular

Keywords: Caesars Entertainment, New Orleans , Barista - Harrah's Coffee Outlets, Hospitality & Tourism , New Orleans, Louisiana

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