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Applications Trainer + Help Desk Support Specialist

Company: HBR Consulting LLC
Location: New Orleans
Posted on: May 6, 2021

Job Description:

HBR Managed Services LLC is seekingan Applications Trainer/Helpdesk Support Specialist. This position will have a focus on facilitating anddelivering training to new employees and ongoing training on our client's core applications. In addition, the position will also provide end user support when training is not required. We are seeking a pro-active, technology focused, customer service oriented professional to support our law firm client based out ofNew Orleans, LA.This position will be part of a training team that will coordinate new hire and ongoing training, assist with documentation preparation when necessary, delivers training to the end users on various software programs, including training on the client's LMS. When training is not required, you will also be part of a team of IT professionals who provide in-house technical PC hardware and software support. This person will respond to IT tickets, trouble reports, personally visit employees to troubleshoot the nature of the problem and take the necessary course of action to resolve it. Additional responsibilities are provided below, but not limited to:Provide onboarding training for new employees as well as ongoing training on client's core applicationsPrepare training schedules, prepare/maintain trainer outlines and end-user materialsCoordinate and facilitate training delivered in person via one-on-one and group classroom settings as well as via audio and/or video conference to remote employeesConsult with other client trainers regarding training needs and coordinate as necessaryPrepare end-user training during upgrades and new software deploymentsAssist technology team in evaluating software programs, troubleshooting problems, and implementing new and upgraded systemsAssist in the administration of a Learning Management SystemProvide software support to end users as neededProvide quality software and technical support to end users via deskside, phone, and email support.Support of all desktop applications, integrations, and the efficient delivery and updates of these applications.Perform routine software updates to enhance functionalities and security.Perform desktop rollouts and data migrations.Assist with installing, maintaining, and troubleshooting end user hardware, personal computer operating systems and mobile devices, and application software.Use call tracking software to document user requests for technology assistance.5 to 7 years of technology training experience, preferably in law firms or corporate legal departments2 to 3 years of end-user technical support experience desktop support, application support, and supporting operating systems in a Microsoft Windows environmentEquivalent experience or Bachelor/Associate degree in Computer Science, Information Technology, Engineering.Previous experience working in a law firm environment a plus.Knowledge of the practices, procedures and techniques used in the legal practiceExperience with software and systems commonly found in professional services/law firm environments including VDI, VMWare, Microsoft Office Suite, Adobe Acrobat, Microsoft Skype, iManage DeskSite, and Workshare tools.Experience in legal specific applications a plus - Document Management, document creation, forms/templates, etc.Identify needs and create opportunities for training.Experience in developing and maintaining training materialsPrevious experience working with a learning management system (LMS) a plus.Ability to leverage all mediums for delivering training including one-on-one, group, and remoteDemonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure and related technologies.Experience with Virtual Desktop Infrastructure and VMWare a plus.Working knowledge of end user hardware (laptops, desktop computers, tablets) as well as familiarity of local area networks and cabling topologies.Ability to establish good rapport with clientsMinimal travel may be requiredHBR Consulting LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Keywords: HBR Consulting LLC, New Orleans , Applications Trainer + Help Desk Support Specialist, Human Resources , New Orleans, Louisiana

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