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Service Desk Specialist - Secret Clearance

Company: Eliassen Group
Location: New Orleans
Posted on: March 28, 2020

Job Description:

Enterprise Service Desk Specialist ndash ACTIVE SECRET CLEARANCE Immediate opportunity for a Service Desk Specialist with an Active Secret Clearance Certification in New Orleans. This person will conduct IT support operations in an enterprise size environment, including executing scripts, answering calls, troubleshooting, resolving, andor escalating technical issues, opening and closing tickets, and correlating events and incidents for management of Information Technology Services. Requirements Candidate should possess a minimum of 3 years customer service experience in an IT environment 2+ years of IT ticketing system experience Understanding of Service Level goals and targets, certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. preferred At least 1 year of experience in Remote Desk Takeover tools and usage Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II ndash must have Active Secret Clearance For immediate consideration, email your resume to abergeliassen.com

Keywords: Eliassen Group, New Orleans , Service Desk Specialist - Secret Clearance, IT / Software / Systems , New Orleans, Louisiana

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