Information Technology Support Specialist
Company: Guardian Computer
Posted on: January 16, 2022
With headquarters in Metairie, LA, we are a preeminent IT
Managed Services Provider (MSP), passionate about solving
technology challenges that plague SMBs across the country. In 2021
we were ranked in the Top 25% of all MSPs worldwide and recognized
by LSU as one of their Top 100 Fastest Growing Tiger Businesses.
Our team is extremely motivated but also easygoing. We are focused
on technology services for SMB customers through technology
infrastructure management, help desk support, security and IT
Do What You Love and Love What You Do.
As an - IT Support Specialist , you will be the face of the
company, constantly driving the highest levels of client
satisfaction through the management of existing client
This job is for you if you love interacting with team members and
bending over backwards to make sure clients are happy. You should
love analyzing and optimizing processes, and you should be
comfortable gathering resources and solving problems.
Responsibilities and Duties
Identify and resolve technical issues associated with
desktop/laptops, servers, operating systems, application software,
peripherals and mobile devices.
Log support tickets and maintain detailed documentation for each
Install, monitor and support PCs, servers, mobile devices.
Provide network support including routers, firewalls, and
Use exemplary soft skills to connect with users and defuse
frustrations while also resolving their technical problems
Assist with equipment quotes, orders, and shipping
Assist with inventory management
Provide operations support
Hardware setup using documented procedures
Engages with customers and vendors on a regular basis to ensure
Work with management to support the execution of company
Knowledge, Skills, and Abilities
Strong - customer service skills -with the ability to coordinate
and interface with clients and vendors.
Strong - interpersonal skills -to build relationships and work
effectively with team members, clients and vendors. Ability to
utilize checklists for - consistency -without being dependent on
them. You must be able to apply a deeper understanding of processes
You must be able to draw on your experience to - solve problems ,
apply the right solutions, and make appropriate judgement calls
Ability to - prioritize and meet deadlines
Strong active - listening skills -to identify client opportunities,
goals and challenges in order to develop recommendations, formulate
future plans, and anticipate challenges
Excellent - writing skills -with an impeccable grasp of grammar,
business-oriented writing style.
Strong - organizational and time management skills
Advanced understanding of operating systems, business applications,
and network systems as well as support tools, techniques, and how
technology is used to provide IT services.
Experience Microsoft server and desktop operating systems
Experience with Microsoft Office
Experience with Azure Infrastructure
Enthusiastic about learning a wide array of IT skills
Experience working with Active Directory, DNS, DHCP
College Degree in a technical field or 2+ years of experience in a
related role required
Equal Opportunity Statement
At Guardian Computer, LLC, we believe that diversity makes us
stronger - at work and in the world. Guardian Computer, LLC is an
Equal Opportunity / Affirmative Action employer that does not
discriminate against any employee or applicant because of race,
creed, color, religion, national origin, gender, sexual
orientation, gender identity/expression, disability, age, genetic
information, veteran status, marital status, pregnancy or any other
basis protected by applicable federal or state laws.
Interested candidates should submit cover letter and resume.
Keywords: Guardian Computer, New Orleans , Information Technology Support Specialist, IT / Software / Systems , Metairie, Louisiana
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