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Information Technology Support Specialist

Company: Guardian Computer
Location: Metairie
Posted on: January 16, 2022

Job Description:

With headquarters in Metairie, LA, we are a preeminent IT Managed Services Provider (MSP), passionate about solving technology challenges that plague SMBs across the country. In 2021 we were ranked in the Top 25% of all MSPs worldwide and recognized by LSU as one of their Top 100 Fastest Growing Tiger Businesses. Our team is extremely motivated but also easygoing. We are focused on technology services for SMB customers through technology infrastructure management, help desk support, security and IT projects.

The Opportunity
Do What You Love and Love What You Do.
As an - IT Support Specialist , you will be the face of the company, constantly driving the highest levels of client satisfaction through the management of existing client relationships.
This job is for you if you love interacting with team members and bending over backwards to make sure clients are happy. You should love analyzing and optimizing processes, and you should be comfortable gathering resources and solving problems.

Responsibilities and Duties
Identify and resolve technical issues associated with desktop/laptops, servers, operating systems, application software, peripherals and mobile devices.
Log support tickets and maintain detailed documentation for each case
Install, monitor and support PCs, servers, mobile devices.
Provide network support including routers, firewalls, and security
Use exemplary soft skills to connect with users and defuse frustrations while also resolving their technical problems
Assist with equipment quotes, orders, and shipping
Assist with inventory management
Provide operations support
Hardware setup using documented procedures
Engages with customers and vendors on a regular basis to ensure exceptional service.
Work with management to support the execution of company strategy

Knowledge, Skills, and Abilities
Strong - customer service skills -with the ability to coordinate and interface with clients and vendors.
Strong - interpersonal skills -to build relationships and work effectively with team members, clients and vendors. Ability to utilize checklists for - consistency -without being dependent on them. You must be able to apply a deeper understanding of processes and technologies.
You must be able to draw on your experience to - solve problems , apply the right solutions, and make appropriate judgement calls
Ability to - prioritize and meet deadlines
Strong active - listening skills -to identify client opportunities, goals and challenges in order to develop recommendations, formulate future plans, and anticipate challenges
Excellent - writing skills -with an impeccable grasp of grammar, business-oriented writing style.
Strong - organizational and time management skills

Work Experience
Advanced understanding of operating systems, business applications, and network systems as well as support tools, techniques, and how technology is used to provide IT services.
Experience Microsoft server and desktop operating systems
Experience with Microsoft Office
Experience with Azure Infrastructure
Enthusiastic about learning a wide array of IT skills
Experience working with Active Directory, DNS, DHCP

Education
College Degree in a technical field or 2+ years of experience in a related role required

Equal Opportunity Statement
At Guardian Computer, LLC, we believe that diversity makes us stronger - at work and in the world. Guardian Computer, LLC is an Equal Opportunity / Affirmative Action employer that does not discriminate against any employee or applicant because of race, creed, color, religion, national origin, gender, sexual orientation, gender identity/expression, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Interested candidates should submit cover letter and resume.

Keywords: Guardian Computer, New Orleans , Information Technology Support Specialist, IT / Software / Systems , Metairie, Louisiana

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