Service Express Agent/PBX Operator
Company: The Westin New Orleans
Location: New Orleans
Posted on: March 19, 2023
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Job Description:
Highgate Hotels
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu.
Highgate also has a key presence in Barcelona. Highgate's portfolio
of global properties represents an aggregate asset value exceeding
$10B and generates over $2B in cumulative revenues. The company
provides expert guidance through all stages of the hospitality
property cycle, from planning and development through
recapitalization or disposition. Highgate also has the creativity
and bandwidth to develop bespoke hotel brands and utilizes industry
leading proprietary revenue management tools that identify and
predict evolving market dynamics to drive out performance and
maximize asset value. With an executive team consisting of some of
the industry's most experienced hotel management leaders, the
company is a trusted partner for top ownership groups and major
hotel brands. Highgate maintains corporate offices in London, New
York, Dallas, and Seattle.
Location
Situated at the end of famed Canal Street, The Westin New Orleans
offers stunning views of the mighty Mississippi River and the
French Quarter. Guests are just steps from the Shops at Canal Place
and Harrah's Casino and a short walk to the excitement of Bourbon
Street and the Ernest N. Morial Convention Center. The hotel
features 462 rooms and suites, including a Presidential Suite, with
Westin's signature Heavenly - bedding, 34,000-sq-ft of event space,
a fully equipped WestinWORKOUT fitness center, a lobby bar
Observatory 11 with the best view of the French Quarter anywhere,
and a new restaurant Bistro at the Bend.
Overview
The Service Express Agent/PBX Operator is responsible for ensuring
efficient communication within, to and from the hotel while
maintaining attentive, courteous and efficient customer
service.
Responsibilities
- Promptly answers telephone calls in a positive and clear voice
with standard greeting.
- Is familiar with the operation and function of PBX counsel.
- Listens to ascertain the correct extension and accurately
transfers the call.
- Records accurate messages and recalls for guests as requested by
reading and verbally reciting messages to the guests.
- Receives wake up call information, inputs cautiously into the
automated wake-up system and verbally confirms time to guest.
- Is familiar with the operation of the resort two way radio
communication system.
- Acts as a dispatcher for security, guest services and property
operations employees.
- Provides timely information via paging system and two way radios
to employees in response to emergencies and guest requests such as
plumbing problems, shuttle service, etc.
- Briefly answers basic inquiries e.g. time, extension numbers,
outlet hours, etc.
- Operates facsimile to send, receive. Operates photo copier.
- Shops competition for rates and availability.
- Remains calm and polite especially during emergency situations
and / or heavy resort activity.
- Knowledgeable of resort emergency procedures and part played in
them.
- Completes guest callback and ensures that all quests questions
are answered correctly and ensures that concerns are followed up
and have been resolved.
- Assists front desk associates as needed.
- Performs other duties as requested by supervisor.
- Maintains clean and safe work environment.
- Clocks out at end of shift and departs property until next
scheduled shift.
Keywords: The Westin New Orleans, New Orleans , Service Express Agent/PBX Operator, IT / Software / Systems , New Orleans, Louisiana
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