Infrastructure Manager- IT

Company: Longwood University
Location: New Orleans
Posted on: May 27, 2023

Job Description:

You are viewing a preview of this job. Log in or register to view more details about this job. The Infrastructure Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, telecommunications systems, and security solutions. The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with City goals, industry best practices, and regulatory requirements. Examples of Duties This list may not include all tasks and/or knowledge that may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned.

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
• Participate in the development of IT strategies in collaboration with the executive team.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish service-level agreements with business units.
• Collaborates with the IT management team and participates in the development of work that aligns with and supports the City's IT Strategy. -Acquisition & Deployment
  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
  • Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
  • Assist with the planning and deployment of infrastructure security measures.
  • Evaluates and recommend the securing of hardware and/or software for projects and associated efforts.
  • Communicates with vendors, outsourcers, and contractors to identify and recommend products and services. -
  • Assists with planning and deployment of departmental decisions that have been reviewed and approved by the IT Management team. Operational Management
    • Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
    • Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
    • Define hardware and software standards in conjunction with owners and stakeholders.
    • Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure.
    • Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
    • Manage operational costs; conduct short- and long-term financial forecasts for expanded functionality/user base.
    • Establish and maintain regular written and in-person communications with the organization's stakeholders, department heads, and end users regarding pertinent infrastructure activities.
    • Practice IT asset management, including maintenance of component inventory and related documentation.
    • Direct and administrate the System Administrator, Network Administrator, and Security Analyst roles, and conduct performance reviews and corrective action.
    • Performs system and security audits.
    • Based on business requirements, works with the Enterprise Systems manager to ensure that data hosted by the City is identified, backed up, and recoverable in the event of a disaster.
    • Researches emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
    • Creates required reports in response to business user needs.
    • Participates in negotiations with vendors, outsourcers, and contractors to secure software products and services.
    • Manages and/or guides other members of the team when appropriate. Typical Qualifications General Skill Levels Knowledge of:
      • Proven experience managing and delivering infrastructure design and operational excellence.
      • Exceptional knowledge of service and application delivery, as well as successful service-level agreement accomplishments.
      • Working technical knowledge of current systems software, protocols, and standards, including Windows Active Directory, Azure Active Directory, and Azure Services.
      • Strong knowledge of local area network administration.
      • Hands-on software and hardware troubleshooting experience.
      • Experience with data management
      • Experience documenting and maintaining configuration and process information.
      • Good understanding of the organization's goals and objectives.
      • Experience in interpreting the applicability of local and federal laws/regulations to company operations. Skills in:
        • Excellent written, oral, and interpersonal communication skills with the capacity to present ideas in business and user-friendly language.
        • Excellent interpersonal skills.
        • Leadership and personnel/project management skills.
        • Highly self-motivated and directed.
        • Keen attention to detail.
        • Sound and logical decision-making.
        • Extensive experience working in a team-oriented, collaborative environment. Ability to:
          • Organize and integrate diverse information systems.
          • Define problems, collect data, establish facts, and draw valid conclusions.
          • Conduct and direct research into IT issues and products, as required.
          • Perform general mathematical calculations to create or justify business cases.
          • Analyze, evaluate, and problem-solve.
          • Effectively prioritize and execute tasks in a high-pressure environment.
          • Share responsibility with others and delegate responsibilities as appropriate. Education/Experience:
            • Bachelor's Degree in Computer Science, Information Systems, Information Technology, or a closely related field. -
            • Minimum of 10 years of related work experience.
            • Equivalent combination of education and experience may be accepted. Preferred Certificate or Licenses:
              • COBIT 5 Foundation, Information Technology Infrastructure Library (ITIL) Physical Requirements/Working Conditions: -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
                • Work is performed primarily in a standard office environment and includes frequent interaction with City staff.
                • The essential functions of this position require sufficient physical ability and mobility to work in an office or virtual setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; the dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; occasional inspection of cables in floors and ceilings; lifting and transporting of moderately heavy objects, such as computers and peripherals; and to hear and verbally communicate to exchange information. -Includes on-call availability as needed, nights and weekends on occasion. -May also be required to operate a City vehicle, on occasion and travel for work as required.

Keywords: Longwood University, New Orleans , Infrastructure Manager- IT, IT / Software / Systems , New Orleans, Louisiana