INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) with Security Clearance
Company: Department of the Navy
Location: Pascagoula
Posted on: May 8, 2024
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Job Description:
Summary You will serve as an INFORMATION TECHNOLOGY SPECIALIST
(CUSTOMER SUPPORT) in the CUSTOMER SUPPORT DIVISION; INFORMATION
TECHNOLOGY DEPARTMENT of SUPSHIP GULF COASTDuties--- You will serve
as Customer / Technical Support Specialist within the IT Department
supporting command users with workstation, desktop application and
peripheral support and troubleshooting.--- You will submit helpdesk
tickets as requested by command users and work assigned tickets as
disseminated by leadership.--- You will assist IT Department team
members with network patching as needed, advanced peripheral
support and deployment, and administrative support related to
technical input on standard operating procedures, desk guides, user
training briefings.--- You will monitor performance metrics to
optimize working environment.--- You will troubleshoot hardware and
software problems using remote tools, gather and analyze factual
data and communicate conclusions and recommendations.--- You will
conduct analysis and recommend solutions to resolve complex system
and application issues.--- You will deliver a full range of
customer support services, including presenting formal and informal
training to users relative to assigned systems.--- You will keep
abreast of state-of-the-art IT developments and makes
recommendations to address trends and new technologies in order to
meet user and program needs as well as compliance
requirementsRequirements Conditions of Employment--- Must be a US
Citizen.--- Must be determined suitable for federal employment.---
Must participate in the direct deposit pay program.--- New
employees to the Department of the Navy will be required to
successfully pass the E-Verify employment verification checkTo
learn more about E-Verify, including your rights and
responsibilities, visit e-verify.gov--- Generally, current federal
employees applying for GS jobs must serve at least one year at the
next lower grade levelThis requirement is called
time-in-gradeTime-in-grade requirements must be met by the closing
date of this announcement.--- Within the Department of Defense
(DoD), the appointment of retired military members within 180 days
immediately following retirement date to a civilian position is
subject to the provisions of 5 United States Code 3326.--- Males
born after 12-31-59 must be registered for Selective Service.---
You will be required to obtain and maintain an interim and/or final
security clearance prior to entrance on dutyFailure to obtain and
maintain the required level of clearance may result in the
withdrawal of a job offer or removal.--- Successful completion of a
pre-employment drug test (including marijuana) is requiredA
tentative offer of employment will be rescinded if you fail to
report to the drug test appointment or fail the testYou will be
subject to random testing.--- This position is designated as a
Cyber IT/Cybersecurity Workforce positionYou must obtain and
maintain the credentials as described in SECNAV M-5239.2; Specialty
area 411 (Technical Support), Level (Intermediate) within 12 months
of appointment.--- This position may require travel from normal
duty station to CONUS and OCONUS and may include remote or isolated
sitesYou must be able to travel on military and commercial aircraft
for extended periods of time.--- MSP/PPP applicants must currently
hold the required security clearance.--- This is a bargaining unit
position.--- This position is subject to work an uncommon tour,
including nights, weekends, and holidays to meet mission
requirementsOvertime or night differential pay and/or unusual duty
hours may be requiredQualifications Your resume must demonstrate at
least one year of specialized experience at or equivalent to the
(GS-11) grade level or pay band in the Federal service or
equivalent experience in the private or public sector providing
technical guidance to end users with workstation, desktop
application, or peripheral support to identify, troubleshoot, and
recommend solutions to information technology issuesYour experience
must reflect skill in the following areas: attention to detail,
customer service, oral communication, and problem solvingAdditional
qualification information can be found from the following Office of
Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g.,
professional, philanthropic, religious, spiritual, community,
student, social)Volunteer work helps build critical competencies,
knowledge, and skills and can provide valuable training and
experience that translates directly to paid employmentEducation
This job does not have an education qualification
requirementAdditional information This position is covered by the
Department of Defense Priority Placement ProgramAdditional
vacancies may be filled by this announcementA relocation incentive
is generally a single payment intended to offset some of the
relocation costs experienced by the selecteeA relocation incentive
MAY be authorizedA tentative offer of employment will be rescinded
if the selectee fails to meet the pre-employment requirements,
including failure to report to any of the scheduled appointmentsIf
you are unable to apply online and request information about the
Alternate Application process, please contact the Department of
Navy's Employment Information CenterFederal annuitant information:
The selection of an annuitant is subject to the Department of
Defense and Department of the Navy policy on the employment of
annuitantsPolicy information may be found at:
http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf
ICTAP Applicants: To be considered well-qualified and exercise
selection priority as an ICTAP candidate, displaced Federal
employees must satisfy all qualification requirements for the
position and receive a rating in the highly qualified category
(score 85) or higherICTAP candidates must provide copies of all of
the following documentation at the time of application: 1) agency
notice; 2) most recent performance appraisal; and 3) most recent
SF-50 or notification of personnel action that includes position,
grade level, and duty locationApplicants who do not provide this
documentation will not receive consideration as an ICTAP
candidateFor more information about ICTAP eligibility please review
the following link:
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
Military Spouse Preference applicants will be placed at the highest
grade for which they have applied and are determined Best Qualified
(BQ)A BQ military spouse possesses knowledge, skills, abilities,
and competencies comparable to others who meet the competitive
referral criteria for the specific positionPPP applicants will be
placed at the FPL, if determined Well Qualified (WQ)To receive
priority consideration, the FPL must be the same grade level or
equivalent of the retained grade or the grade held immediately
prior to separationBenefits A career with the U.Sgovernment
provides employees with a comprehensive benefits packageAs a
federal employee, you and your family will have access to a range
of benefits that are designed to make your federal career very
rewardingOpens in a new windowLearn more about federal
benefitsReview our benefits Eligibility for benefits depends on the
type of position you hold and whether your position is full-time,
part-time or intermittentContact the hiring agency for more
information on the specific benefits offeredHow You Will Be
Evaluated You will be evaluated for this job based on how well you
meet the qualifications aboveIn order to qualify for this position,
your resume must provide sufficient experience and/or education,
knowledge, skills, and abilities to perform the duties of the
specific position for which you are being consideredYour resume is
the key means we have for evaluating your skills, knowledge, and
abilities as they relate to this positionTherefore, we encourage
you to be clear and specific when describing your experienceWhen
the application process is complete, we will review your resume to
ensure you meet the hiring eligibility and qualification
requirements listed in this announcementYou will be rated based on
the information provided in your resume and responses to the
Occupational Questionnaire, along with your supporting
documentation to determine your ability to demonstrate the
following competencies:--- ACCOUNTABILITY
* INFORMATION TECHNOLOGY CUSTOMER SUPPORT
* INFORMATION TECHNOLOGY HARDWARE MANAGEMENT
* INFORMATION TECHNOLOGY PROJECT MANAGEMENT
* ORAL COMMUNICATION
* WRITTEN COMMUNICATION You should list any relevant performance
appraisals and incentive awards in your resume as that information
may be taken into consideration during the selection processIf
selected, you may be required to provide supporting documentationIf
after reviewing your resume and supporting documentation, a
determination is made that you inflated your qualifications and/or
experience, your score may be adjusted to more accurately reflect
your abilities or you may be found ineligible/not qualifiedPlease
follow all instructions carefullyErrors or omissions may affect
your rating or consideration for employmentAll eligibility,
qualifications, and time-in-grade requirements must be met by the
closing date of this announcementBenefits A career with the
U.Sgovernment provides employees with a comprehensive benefits
packageAs a federal employee, you and your family will have access
to a range of benefits that are designed to make your federal
career very rewardingOpens in a new windowLearn more about federal
benefitsReview our benefits Eligibility for benefits depends on
Keywords: Department of the Navy, New Orleans , INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) with Security Clearance, IT / Software / Systems , Pascagoula, Louisiana
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