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Technical Support Specialist

Company: IDScan.net
Location: New Orleans
Posted on: July 15, 2019

Job Description:

About IDScan.netIDScan.net is a growing technology company based on UNO's Technology Park in New Orleans.-- We work in a fast-paced industry and set high expectations for our team and the growth of the company. Our goal is to transform our clients through our innovative technologies. Apply today!--What We DoTrusted by companies like IBM, Fedex, AMC Theaters and Tesla, IDScan.net helps businesses increase productivity with quality ID scanning solutions that enhance security, automate data capture, streamline visitor management, and optimize operational efficiency. The first company to market with mobile ID scanning capabilities, IDScan.net continues to deliver cutting-edge technology solutions, such as Face Recognition and Artificial Intelligence, that are easy to use and highly customizable. For more information, visit www.IDScan.net.----IDScan.net's VisionCreating a safer and smarter world through technology.--Position SummaryWe're looking to hire passionate individuals as a Technical Specialist. The role of the Technical Specialist is instrumental in helping the company achieve these objectives:--1) -- -- Provide a better customer/user experience to our customers, by managing IDScan.net's Support Desk. Answer support tickets and identify opportunities to improve our services and products so we can provide more value to our customers. 2) -- -- Run IDScan.net's-- many daily support operations, processes and procedures, and observe and measure these processes to identify ways opportunities to improve their efficiency, to continually increase happiness of our customers, and to make it easier for the company to scale its growth. 3) -- -- Create a better user experience for our customers; make it awesome to use IDScan.net's solutions. Assist our customers in implementing IDScan.net's applications-- and making it an essential factor to the success of their organization. Develop new systems, processes, and digital assets that help our customers realize more value.--Role and responsibilities:--?-- -- -- Running and managing the company's support desk and customer success programs?-- -- -- Answering incoming support phone calls and placing outbound phone calls when necessary?-- -- -- Assist software developers with improving applications and cloud based systems --Education, Experience,-- Skills and Abilities: The following qualifications are requested, but not required: ?-- One or more years of relevant work experience (customer support/success or sales)?-- An associate or bachelor's degree?-- Proficient writing and communication skills?-- Maintains a positive and optimistic attitude?-- Action and task-oriented?-- Highly detailed and organized--What IDScan.net will provide to youApplicants who master the IDScan.net Technical Specialist position should expect:Firsthand knowledge of how a company operates internallyExperience working with large national and international corporationsAbility to present new opportunities and initiatives for the companyReal responsibilities and customer interaction experience--Join Our Team--We value team players who are essential to our vision. We value innovative thinking, a passion for technology, and a strong desire to be an effective team member. You are comfortable playing multiple roles, sometimes on the same day, and want to be an integral part of a thriving startup.--Please submit your resume and cover letter to hr@idscan.net, and include "Applicant for Technical Specialist" in the subject line. Please indicate how you found out about this opportunity.by Jobble

Keywords: IDScan.net, New Orleans , Technical Support Specialist, IT / Software / Systems , New Orleans, Louisiana

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