NewOrleansRecruiter Since 2001
the smart solution for New Orleans jobs

Mobile Associate - Retail Sales

Company: T-Mobile
Location: New Orleans
Posted on: September 13, 2019

Job Description:

Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

--- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

--- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

--- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.

--- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.

--- Approaching service and sales needs with patience, honesty and empathy.

Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:

--- How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!

--- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

--- How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:

--- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

--- Successfully identify and handoff small business leads.

Qualifications

--- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.

--- Desire to be a part of the game-changing T-Mobile store team.

--- Competitive drive and confidence to succeed in a fast-paced sales environment.

--- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.

--- Effective at balancing customer experience and performance goals.

--- 6 months of customer service and/or sales experience, Retail environment preferred

Minimum Qualifications

--- At least 18 years of age

--- Legally authorized to work in the United States

--- High School Diploma or GED

--- Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training

--- Written and verbal communication skills

--- Tech savvy

--- Demonstrated creative problem solving

Company Profile

As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

EOE Statement

We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Keywords: T-Mobile, New Orleans , Mobile Associate - Retail Sales, IT / Software / Systems , New Orleans, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Software Engineer - Baton Rouge
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Baton Rouge
Posted on: 09/21/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: New Orleans
Posted on: 09/21/2019

ADABAS Natural Developers
Description: Live IT Up at Ciber Global At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. We re the small company that cares and the big (more...)
Company: Ciber Global LLC
Location: Baton Rouge
Posted on: 09/23/2019


Information Technology Manager SME IV with Security Clearance
Description: The Transition Integration T I Integrated Product Team IPT , operating under the Enterprise Systems Department at the Naval Information Warfare Center, Atlantic NIWC Atlantic is responsible for (more...)
Company: P3I, Inc
Location: New Orleans
Posted on: 09/21/2019

Entry Level Software Engineer (No Coding Experience Required)
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: New Orleans
Posted on: 09/21/2019

Oracle Applications Developer
Description: Job-Role: Senior Applications Developer/Programmer Location: Baton Rouge, Louisiana, USA. Duration: We have both Full-TIme and Long-term contract 12 months, POE options on this role -------------------------------------------------------------------------------------------------------------------------------------------- (more...)
Company: BrainHunter/a division of MFX
Location: Baton Rouge
Posted on: 09/20/2019

.Net Full Stack Developer
Description: IBM Global Business Services is currently
Company: IBM
Location: Baton Rouge
Posted on: 09/21/2019

Systems Administrator (Security Clearance required)
Description: Business Group Highlights Navy Marine CorpsThe Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, (more...)
Company: Perspecta
Location: New Orleans
Posted on: 09/23/2019

Java Full Stack Developer
Description: IBM Global Business Services is currently looking for Full Stack Java Application Developers in our Baton Rouge, Louisiana location. br br We would like to invite you to our Cloud Celebration Event (more...)
Company: IBM
Location: Baton Rouge
Posted on: 09/21/2019

Data Analyst III (Reports Developer)
Description: Description: Position Purpose: Responsible for analytic data needs of the business unit. Handle complex data projects and acts as
Company: Centene Coproration
Location: Baton Rouge
Posted on: 09/23/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

New Orleans RSS job feeds