System Director of CBO Physician Services FEATURED LCMC
New Orleans , LA
Full-time , Days , 8:00am-5:00pm
About LCMC Health
We’re a New Orleans-based, non-profit health system on a
mission: to provide the best possible care for every person and
parish in Louisiana and beyond, and to put a little more heart and
soul into healthcare along the way. And that means we do things a
little differently around here.
Treating people like family is the LCMC Health way, and it
always has been. Founded by Louisiana’s only freestanding
children’s hospital, we’ve grown into a healthcare system that’s
built to serve the unique needs of our communities and
Today, we offer five hospital locations: Children’s Hospital,
Touro, University Medical Center New Orleans, New Orleans East
Hospital, and West Jefferson Medical Center. We also offer a
network of urgent care centers across the greater New Orleans area.
With over 2,000 board-certified physicians specializing in
everything from head to toe, our community can count on us to
provide the right care, right where they need it.
This job description is intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. LCMC Health reserves the right to amend and
change responsibilities to meet organizational needs as
As a key leader in the Revenue Cycle, this position contributes
to LCMC Health’s financial strength, compliance and overall
performance by serving in a directorial capacity for all Central
Business Office (CBO) functions for Physician Services. As such,
this position is responsible for integrating, monitoring and
facilitating improvement in the overall quality, timeliness,
completeness and accuracy of CBO processes (such as Accounts
Receivable management, claims management, billing, cash management,
and reporting) for all physicians, physician groups and practices
served by the organization. This individual is responsible for
ensuring adherence to applicable governmental and payer
regulations, as well as maintaining a CBO compliance plan. The
incumbent assumes responsibility for operational management, as
well as administrative and fiscal matters pertaining to the CBO for
Experience: Five (5) years of Patient Financial Services
experience required. Three (3) to five (5) years’ experience in CBO
and/or PFS management required.
Education: Bachelor’s degree in Health Services or Business
Administration required, but may substitute any equivalent
combination of secondary education and training that provides the
desired knowledge, skills and abilities required for the position.
Master’s degree desirable.
Required Knowledge, Skills & Abilities:
Strong knowledge in the areas of patient registration, billing,
accounts receivable management, cash management, managed care
contractual terms and requirements, health insurance practices,
wage and hour regulations, basic accounting including AR reserve
analysis, and industry standards for healthcare revenue
Demonstrated proficiency in using Windows-based software,
including but not limited to Microsoft Windows, Outlook and Excel;
database skills highly desired.
Strong knowledge of practice management and billing software
required, experience with Epic desired.
Strong analytical abilities and problem-solving skills. Proven
ability to collect, organize and analyze data, produce actionable
reports, and recommend improvements and solutions.
Excellent oral, written and interpersonal communication
Exceptional leader with ability to foster staff motivation and a
productive working environment.
Proven abilities related to project planning, management, and
Ability to adapt to change and handle challenges proactively and
Ability to effectively collaborate with physicians and
managerial staff at all levels.
Supervises all members and facets of CBO operations for
physician services. Provides direction of CBO management by
outlining operational goals and initiatives.
Recruits, selects, develops, retains and motivates staff to
ensure the maintenance of a highly credentialed and competent team.
Creates opportunities for professional growth among CBO staff.
Develops long term strategies to meet the expanding and changing
needs of the organization. Creates the strategic direction for the
CBO, Physician Services across the health system with an approach
centered on maintaining and improving accuracy and efficiency.
Responsible for the fiscal management of all Physician CBO
operations organization-wide, including the creation of annual
operating budgets and monitoring of expenditures.
Participates in the drafting and final approval processes of CBO
policies and procedures.
Responsible for the development and administration of CBO
technological systems, including the planned implementation of
Epic. Guarantees that technology used within the department remains
updated; continually evaluates alternative or additional solutions
that may further increase accuracy, efficiency, and/or
Develops the internal controls which allow for effective use of
Epic and other financial systems related to reporting of physician
productivity, employee productivity and physician and practice
Responsible for setting standards and evaluating performance of
CBO operations across all entities to ensure quality and
productivity standards are met. Directs the preparation of
management reports which profile physician practice revenue cycle
Analyzes the impact of environmental changes in managed care,
health care reform, and government payment systems on financial
Collaborates with other system leaders to establish
accountability and coordination between the CBO and LCMC Health’s
other clinical and administrative departments.
Ensures that all current CBO operations are in accordance with
relevant regulations and standards.
Highly skilled experience and knowledge of Windows-based
software required, including but not limited to Microsoft Windows,
Outlook, Excel and Access.
Proficient skills to collect, organize and analyze data, produce
actionable reports and recommend improvements and solutions.
LCMC Health is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability status, protected veteran status or any
other characteristic protected by law.