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System Director of CBO Physician Services

Company: West Park Hospital-WY-US
Location: New Orleans
Posted on: September 12, 2020

Job Description:

System Director of CBO Physician Services FEATURED LCMC Health

New Orleans , LA

Full-time , Days , 8:00am-5:00pm

Posted 09/04/2020

About LCMC Health

We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s only freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families.

Today, we offer five hospital locations: Children’s Hospital, Touro, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,000 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.


As a key leader in the Revenue Cycle, this position contributes to LCMC Health’s financial strength, compliance and overall performance by serving in a directorial capacity for all Central Business Office (CBO) functions for Physician Services. As such, this position is responsible for integrating, monitoring and facilitating improvement in the overall quality, timeliness, completeness and accuracy of CBO processes (such as Accounts Receivable management, claims management, billing, cash management, and reporting) for all physicians, physician groups and practices served by the organization. This individual is responsible for ensuring adherence to applicable governmental and payer regulations, as well as maintaining a CBO compliance plan. The incumbent assumes responsibility for operational management, as well as administrative and fiscal matters pertaining to the CBO for Physician Services.


Experience: Five (5) years of Patient Financial Services experience required. Three (3) to five (5) years’ experience in CBO and/or PFS management required.

Education: Bachelor’s degree in Health Services or Business Administration required, but may substitute any equivalent combination of secondary education and training that provides the desired knowledge, skills and abilities required for the position. Master’s degree desirable.

Licensure: N/A

Required Knowledge, Skills & Abilities:

Strong knowledge in the areas of patient registration, billing, accounts receivable management, cash management, managed care contractual terms and requirements, health insurance practices, wage and hour regulations, basic accounting including AR reserve analysis, and industry standards for healthcare revenue resolution.

Demonstrated proficiency in using Windows-based software, including but not limited to Microsoft Windows, Outlook and Excel; database skills highly desired.

Strong knowledge of practice management and billing software required, experience with Epic desired.

Strong analytical abilities and problem-solving skills. Proven ability to collect, organize and analyze data, produce actionable reports, and recommend improvements and solutions.

Excellent oral, written and interpersonal communication skills.

Exceptional leader with ability to foster staff motivation and a productive working environment.

Proven abilities related to project planning, management, and prioritization.

Ability to adapt to change and handle challenges proactively and with pose.

Ability to effectively collaborate with physicians and managerial staff at all levels.


Supervises all members and facets of CBO operations for physician services. Provides direction of CBO management by outlining operational goals and initiatives.

Recruits, selects, develops, retains and motivates staff to ensure the maintenance of a highly credentialed and competent team. Creates opportunities for professional growth among CBO staff.

Develops long term strategies to meet the expanding and changing needs of the organization. Creates the strategic direction for the CBO, Physician Services across the health system with an approach centered on maintaining and improving accuracy and efficiency.

Responsible for the fiscal management of all Physician CBO operations organization-wide, including the creation of annual operating budgets and monitoring of expenditures.

Participates in the drafting and final approval processes of CBO policies and procedures.

Responsible for the development and administration of CBO technological systems, including the planned implementation of Epic. Guarantees that technology used within the department remains updated; continually evaluates alternative or additional solutions that may further increase accuracy, efficiency, and/or compliance.

Develops the internal controls which allow for effective use of Epic and other financial systems related to reporting of physician productivity, employee productivity and physician and practice management metrics.

Responsible for setting standards and evaluating performance of CBO operations across all entities to ensure quality and productivity standards are met. Directs the preparation of management reports which profile physician practice revenue cycle performance.

Analyzes the impact of environmental changes in managed care, health care reform, and government payment systems on financial operations.

Collaborates with other system leaders to establish accountability and coordination between the CBO and LCMC Health’s other clinical and administrative departments.

Ensures that all current CBO operations are in accordance with relevant regulations and standards.

Highly skilled experience and knowledge of Windows-based software required, including but not limited to Microsoft Windows, Outlook, Excel and Access.

Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

Keywords: West Park Hospital-WY-US, New Orleans , System Director of CBO Physician Services, Other , New Orleans, Louisiana

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